Patient's Navigator/appointment Scheduler at Assist Health Group (2023-07 – 2026-07)
- Scheduled and managed customer appointments, ensuring accuracy in records and enhancing appointment flow.
- Responded to inbound telephone inquiries, delivering timely assistance on appointments, documentation, billing, and payment concerns.
- Assisted customers by clarifying processes and resolving issues, contributing to a positive customer experience.
- Created and processed refund tickets in accordance with company policies and procedures.
- Maintained accurate customer records and documented all interactions using CRM and internal systems.
Customer Service Representative at Accenture, PH (2021-03 – 2023-06)
Account: Prudential (Healthcare Account - US Customers)
- Handled inbound customer calls, delivering professional and empathetic support for disability claims and coverage inquiries, enhancing customer satisfaction.
- Assisted customers by clearly explaining disability benefits, coverage details, claim status, and eligibility requirements, facilitating informed decision-making.
- Resolved customer concerns efficiently, ensuring compliance with company policies and service standards to maintain quality of service.
- Documented customer interactions accurately and maintained detailed records using internal systems.
- Maintained confidentiality of sensitive customer information while adhering to privacy and regulatory requirements.
Customer Service Representative at Supara Group Company Ltd. (2020-07 – 2020-11)
Account: GQ Apparel (E-commerce Company) - US Customers
- Delivered exceptional customer support via email, live chat, and social media, assisting customers with order status inquiries and account-related concerns to enhance overall satisfaction.
- Consistently provided a positive customer experience by demonstrating strong communication, problem-solving, and multitasking skills while meeting quality and productivity standards.
- Investigated and resolved customer complaints professionally, ensuring adherence to company policies and contributing to high customer satisfaction rates.
- Processed refunds, returns, and order adjustments accurately in accordance with established procedures.
- Maintained accurate documentation of customer interactions and resolutions using CRM and order management systems.
- Provided a positive customer experience through effective communication, problem-solving, and multitasking skills while achieving quality and productivity standards.
Customer Service Representative at Agoda International Pte. Ltd. (2017-02 – 2020-07)
- Provided exceptional customer support through phone, email, and live chat, assisting customers with booking inquiries and reservations.
- Managed booking requests, modifications, cancellations, and confirmations, ensuring accuracy and enhancing customer satisfaction.
- Resolved customer concerns promptly, providing clear information and effective solutions that improved customer trust.
- Delivered a seamless customer experience by meeting quality, productivity, and service-level standards.
- Demonstrated strong written and verbal communication skills while supporting customers across multiple communication channels.
Customer Service Representative at Teleperformance, PH (2014-11 – 2017-01)
Account: Vodafone New Zealand (Telco Account)
- Managed high-volume inbound calls, providing outstanding customer service by addressing inquiries on billing, payments, account services, and general concerns.
- Clarified billing statements, payment options, service features, and account information to enhance customer understanding and satisfaction.
- Resolved customer issues promptly while adhering to company policies and maintaining service standards.
- Explained billing statements, payment options, service features, and account information clearly and accurately.
- Processed account updates and documented customer interactions accurately using CRM and internal systems.
- Maintained productivity and quality standards in a fast-paced customer service environment.
Customer Service Representative at The Results Companies, PH (2012-07 – 2014-07)
Account: MoneyGram (Financial/Money Transfer Account) - US customers
- Delivered customer support for a US financial money transfer account, handling inbound telephone inquiries.
- Resolved customer concerns and addressed account and transaction inquiries, fostering positive customer experiences while adhering to company policies and service standards.
