Admin Assistant - Lazada Express Brgy. Sto. Domingo Bay, Laguna - Brgy. Sto. Domingo Bay, Laguna
(2021-01 - 2026-12)
- Delivery & Rider Coordination
- Failed Delivery Management: Contact customers who missed their delivery, address concerns, and arrange for redelivery.
- Rider Support: Ensure couriers update their statuses within the system in a timely manner and assist with dispatch-related issues.
- Progress Tracking: Monitor standard deliveries, customer pick-ups, and hub validation check-ins.
- Inventory & Backlog Management
- Stock Tracking: Handle inventory management for backlogs, returned items, and undelivered parcels.
- Outbound Processing: Organize and process the outbound movement of returns, flexi-deliveries, and backlogs to their designated next destination.
- Supply Monitoring: Receive shipments and monitor the stock count of packing materials and supplies.
Customer Service Representative - Lazada Express San Pedro, Laguna - San Pedro, Laguna
(2019-01 - 2020-12)
Manages order deliveries and logistics. Primary duties include tracking missing packages, mediating between buyers and riders, resolving delivery disputes, and processing returns within strict turnaround times to ensure high customer satisfaction.
- Monitor the real-time delivery status of orders and escalate delayed, lost, or damaged packages to the appropriate logistics hubs or delivery riders.
- Handle and resolve inquiries regarding return-to-sender (RTS) issues, failed delivery attempts, and cash-on-delivery (COD) disputes.
- Answer pre- and post-delivery customer inquiries efficiently via email, or ticketing platforms.
- Explain shipping policies, delivery timeframes, and claim procedures clearly and professionally to customers.
- Act as the vital link between customers and the courier fleet, ensuring special delivery instructions or address changes are properly communicated.
