Cheenee Rose Terrible

I'm a Virtual Assistant, Customer Support and E-commerce Operations Specialist with experience supporting clients in the U.S., Australia, and Turkey, with most of my experience working with U.S. based businesses.

I help businesses stay organized, keep customers happy, and keep daily operations moving. My experience includes:

• Customer Support - Email, chat, and phone support, refunds, returns, order issues, and customer follow-ups.
• E-commerce Operations - Order processing, fulfillment, tracking, product listings, catalog updates, pricing, and supplier coordination
• Administrative Support - Data Entry, data validation, research, spreadsheets, reports, and day-to-day operations
• CRM & Lead Management - HubSpot, Zoho CRM, lead generation, follow-ups, customer records, leads Direct and pipeline updates
• Tools & Platforms - Wix, Shopify, Google Workspace, Microsoft Office, Slack, Trello, Zoho Cliq, Pumble, Proton Mail, Zoom, Zoho Voice, Plaky, Zoom, and other business systems

I'm comfortable managing multiple priorities, working independently, learning new systems, and supporting clients across different time zones. I'm detail-oriented, but I also understand the bigger picture-getting the work done accurately, keeping communication clear, and making sure nothing falls through the cracks.

Before becoming a Virtual Assistant, I spent my nearly 10 years in sales and customer service management, where I developed strong skills in customer relationships, problem-solving, communication, and team coordination.

Today, I focus on helping businesses with virtual assistance, e-commerce operations, customer service, CRM management, lead generation, and administrative support.

Let's work together,

Cheenee

Customer Service Manager at AutoMaximizer, Inc. (2024-07 – 2026-07)

• Delivered excellent customer support across email, phone, and chat, ensuring a positive post-purchase experience.
• Handled daily order fulfillment tasks and coordinated with suppliers for smooth deliveries.
• Proactively followed up with customers to secure positive reviews and resolve concerns.
• Performed administrative tasks to assist in day-to-day business operations.
• Generated and researched leads to support sales and marketing efforts.

Virtual Assistant at TheMoneyBaller (2025-04 – 2026-03)

• Managed and updated daily sports statistics for NBA, WNBA, and MLB used across betting or sports analytics platforms.
• Ensured data accuracy and completeness before publishing.
• Organized tracking systems to improve visibility of game results and trends.

Data Manager at ECNUS (2024-09 – 2025-02)

• Oversaw and maintained large volumes of data across multiple platforms with a focus on accuracy and quality control
• Identified and resolved data discrepancies to ensure data integrity
• Streamlined data entry processes and organized datasets for internal teams

Lead Generation Specialist at Pollion (2024-11 – 2025-02)

Lead Generation Specialist at Pollion (2024-11 – 2025-02)

• Conducted in-depth research on company websites across Europe to identify potential clients in need of translation and localization services
• Built targeted lead lists of localization managers, marketing heads, and procurement contacts across various industries.
• Maintained clean and organized lead databases to support the sales team's outreach strategy.
• Ensured all data gathered was accurate and GDPR-compliant, helping improve outreach success rates.

Lead Generation Specialist at Anexo Global LLC (2024-06 – 2024-12)

Bachelor of Science in Business Administration major in Marketing Management (2011)