Cherrie Soriano

With my past working experiences, I am looking forward for a challenging career opportunity where my related experiences can be utilized, applied and be part of progressive and highly dynamic organization and be able to share my skills and abilities in promoting excellence and quality service with said company.

Scheduler - HSM Business Consultancy - New Jersey, New York, and Pennsylvania

(2024-01)

Shift Scheduler Healthcare Facilities – New Jersey, New York, and Pennsylvania

• Scheduled shifts for healthcare professionals across multiple nursing home facilities through email and voice communication.
• Resolved escalations involving complex issues between partner facilities and healthcare professionals, ensuring smooth operations.
• Monitored and managed all incoming calls from facility leadership teams, schedulers, nursing supervisors, and healthcare staff.
• Identified and secured available healthcare professionals to meet urgent and future staffing requirements of partner facilities.
• Delivered courteous and professional service, effectively resolving issues while maintaining strong client and employee relationships.

Customer Service Representative - Alorica Teleservices INC.

(2020-01 - 2024-12)

• Answer inbound calls promptly and with a friendly demeanor.
• Assess caller problems and complaints, offering suitable solutions.
• Attend to customer needs by delivering personalized service.
• Recognize any challenges customers may be facing.
• Take down relevant notes during customer interactions.
• Provide reports on customer feedback.
• Forward calls to other team members as necessary.
• Follow up on customer calls to ensure satisfaction.
• Enhance customer loyalty by providing an exceptional experience over the phone.

OQA/IQA/Labelling/Shipping - OnQ Technology Philippines

(2000-01 - 2003-12)

• Perform day to day quality assurance activities involving visual inspection at gate assigned area following quality procedures and specifications
• IQA : Conduct inspection of all raw materials to ensure conformance to customers specifications/requirements following established procedures
• Visual/Mechanical Inspections: Perform sampling inspection based on AOL 0.1
• Labelling: Generate the required customer labels that provide information about the lot in process
• Shipping: Assure that the lots for shipment have no discrepancy
• File and retention all required documents

Associate - Computer Science - OLRA Colleges Foundation (1996-01 - 1998-12)