Cherry Ann Gonzales

Handled 100+ outbound calls daily while providing professional customer support and resolving account inquiries. Assisted customers from different nationalities, including a high volume of Indian clients, adapting communication to diverse backgrounds. Managed customer records using the company's CRM and client systems (FINNONE and BOTIM).

Debt Collector - Al -Wasit Debt Collection LLC

(2025-03)

• Handled 100+ outbound calls daily while providing professional customer support and resolving account inquiries.
• Assisted customers from different nationalities, including a high volume of Indian clients, adapting communication to diverse backgrounds.
• Managed customer records using the company's CRM and client systems (FINNONE and BOTIM).
• Verified customer information, including Emirates ID (EID), visa status, and employment details.
• Sent payment reminders, legal notices, and followed up on outstanding accounts via phone and email.
• Updated customer records, processed payment confirmations, and maintained accurate documentation.
• Prepared daily reports and tracked account activities for management.
• Maintained confidentiality while managing sensitive customer and financial information.

Customer Service and Sales - Lhen’s Chicken and Meat Products

(2021-11 - 2025-02)

• Assisted customers with inquiries, product recommendations, and order processing.
• Delivered excellent customer service while handling daily sales transactions.
• Maintained product quality and compliance with food safety standards.
• Managed inventory levels and coordinated stock replenishment.
• Processed customer orders accurately and efficiently.
• Supported promotional activities to increase sales during peak seasons.

Administrative Financial Assistant (Internship) - Baliwag Transit Incorporated

(2024-02 - 2024-05)

• Encoded financial data and maintained accurate records of invoices, receipts, and transactions.
• Assisted in preparing financial reports and supporting documentation.
• Organized financial files for reporting and audit purposes.
• Collaborated with team members to improve administrative processes and record management.
• Ensured accuracy and confidentiality of financial information.

Laboratory Assistant (Work Immersion) - Baliuag University

(2018-01 - 2018-02)

• Monitor supplies, manage inventory, and reorder materials and chemicals as needed to ensure uninterrupted workflow and prevent shortages.
• Assist department staff in preparing and setting up laboratory experiments and practical sessions, ensuring all materials and equipment are ready.
• Ensure laboratory equipment and workspaces are sterilized and cleaned according to safety protocols, maintaining a safe and compliant environment.
• Track inventory levels and assist in maintaining accurate records for all laboratory supplies and equipment.

Bachelor of Science in Business Administration - Financial Management - Bulacan State University (2020 - 2024)

Senior High School - Accountancy and Business Management - Baliuag University (2018 - 2020)