Cherrylyn Gonzales

Results-driven E-Commerce and Customer Support Specialist with over 10 years of experience supporting US and Australian automotive companies. Experienced in customer service, live chat support, email support, marketplace account handling, and back-end e-commerce operations across eBay, Amazon, Shopify, Magento, and TradeMe platforms. Strong background in handling customer concerns, inventory synchronization, listing management, marketplace operations, and product support while maintaining excellent communication and operational efficiency.

Back-End Marketplace Operations Specialist - PEC Australia

(2024-01)

• Handle back-end marketplace operations across eBay, Trade Me, Shopify, and Magento platforms, ensuring accurate and efficient product management
• Create and upload high-volume product listings using CSV files containing 5,000–100,000 + product records per upload
• Maintain and update product listings, pricing, and inventory synchronization across multiple sales channels with high accuracy
• Process and manage 50,000+ product data entries daily, ensuring consistency, accuracy, and timely marketplace updates
• Monitor marketplace performance, product visibility, and listing accuracy to support sales optimization and customer engagement
• Support clearance inventory management and assist in product movement and stock allocation strategies
• Perform daily e-commerce back-end operations and marketplace maintenance to ensure smooth platform functionality and operational efficiency

Email Support & Marketplace Account Specialist - CarParts.com

(2020-01 - 2024-12)

• Managed customer support operations for eBay and Amazon marketplace accounts, handling 100+ customer emails daily
• Assisted customers with order inquiries, returns, shipment tracking, refunds, and warranty-related concerns in a timely manner
• Responded to high-volume email requests professionally while maintaining accuracy, efficiency, and customer satisfaction
• Coordinated with internal departments to resolve marketplace, account, and customer-related issues effectively
• Maintained strong response times and service quality standards, including extended support during peak periods and overtime shifts
• Helped improve customer experience by providing clear communication and efficient issue resolution across multiple marketplace platforms

Customer Service & Sales Chat Agent - US Auto Parts

(2016-01 - 2020-12)

• Provided customer service and sales support for automotive products through live chat, simultaneously handling 3–5 active customer conversations in a fast-paced environment
• Assisted customers with product recommendations, vehicle fitment inquiries, and identifying the best parts and accessories for specific vehicle applications
• Supported customers with order concerns, shipment tracking, returns, exchanges, and warranty-related issues
• Maintained high customer satisfaction through professional communication, product knowledge, and timely issue resolution

Bachelor of Science - Psychology - Samuel Christian College (2025-01 - 2026-12)

Bachelor of Science - Computer Science - AMA Computer Learning Center (2009-01 - 2011-12)