Chester Dungca

Registered Criminologist and Safety Officer II with over 20 years of progressive experience in security operations, casino and hospitality security management, maritime security, and government protective services. Proven leader in shift management, crisis response, regulatory compliance, incident command, and team supervision. Experienced in international cruise line security and integrated resort casino operations.

Adept in risk assessment, emergency preparedness, and safety compliance aligned with industry and government standards.

Internal Security Shift Manager - Hann Philippines Inc. (Hann Resort and Casino) - Clark, Angeles, Pampanga

(2023-04)

• Lead and supervise internal security operations during assigned shifts
• Manage incident response, investigations, and report documentation
• Ensure compliance with gaming regulations and company security protocols
• Supervise security personnel deployment and performance
• Coordinate with surveillance, operations, and external law enforcement agencies
• Conduct risk assessments and implement preventive security measures

Security Staff - Royal Caribbean International – Harmony of the Seas - Miami, Florida, USA

(2019-11 - 2020-07)

• Performed shipboard security operations onboard one of the world's largest cruise vessels
• Conducted passenger and crew screening using X-ray and detection systems
• Implemented ISPS Code compliance and maritime security procedures
• Responded to onboard emergencies, crowd control situations, and safety incidents
• Conducted narcotics and explosives detection procedures
• Assisted in drills and coordinated with ship officers for emergency preparedness

Security Shift Manager - Bloomberry Resorts and Hotels Inc. (Solaire Resort and Casino) - Parañaque City

(2013-01 - 2018-01)

• Managed daily security shift operations in a premier integrated resort and casino
• Supervised security supervisors and officers across gaming and non-gaming areas
• Handled high-profile guests, VIP protection, and sensitive incidents
• Conducted investigations, prepared reports, and recommended corrective actions
• Ensured compliance with PAGCOR and internal regulatory standards
• Coordinated emergency response and crisis management operations

Start-up Senior Security Supervisor - Jeju Sun Hotel and Casino, Korea - Korea

(2015-07 - 2015-08)

• Assisted in the operational setup of security systems and procedures
• Trained and supervised local security personnel
• Helped establish security protocols aligned with international casino standards

Civil Security Guard - Department of the Interior and Local Government (DILG) - Quezon City

(2003-11 - 2013-07)

• Provided government facility security and asset protection
• Implemented access control and visitor management systems
• Conducted perimeter security and incident documentation
• Coordinated with law enforcement and internal units during security events

House Officer - Century Park Hotel - Malate, Manila

(2001-02 - 2002-04)

• Ensured guest safety and hotel property security
• Responded to guest concerns and operational incidents
• Assisted in maintaining peace and order within hotel premises

Bachelor of Science - Criminology - Cagayan de Oro College (PHINMA) (2022)

AB - Political Science - Rizal Technological University (2004 - 2008)

Associate - Marine Engineering - NAMEI (1992 - 1996)