Chezwin Jean' Anthony Sanchez

Customer service and technical support professional with experience in customer service, collections, product support, and virtual assistance. Skilled in handling inbound and outbound calls, email and chat support, technical troubleshooting, CRM documentation, and customer relationship management. Strong communication, analytical, and organizational skills with the ability to work independently and collaboratively in fast-paced environments.

Product Support Specialist - RealPage Inc. - Ortigas, Pasig City

(2023-10)

• Provide technical assistance for smart buildings and smart lock systems
• Support leasing staff in using property management software for applicants and residents
• Assist users with OneSite software for lease management, applications, screening, and financial operations
• Handle inbound technical support calls and resolve customer concerns efficiently

Technical Support Representative - Creedon Technologies - Ortigas, Pasig City

(2020-10 - 2022-07)

• Provided technical support via phone, chat, and email for digital frame products
• Assisted customers using online help resources and troubleshooting guides
• Managed 2–6 simultaneous chats and handled 50+ emails daily
• Resolved customer issues while maintaining service quality standards

Virtual Assistant - InsBOSS - Quezon City

(2019-04 - 2020-08)

• Responded to client emails and chat inquiries
• Assisted in assessing residential properties for sale
• Maintained organized communication and task management processes

Customer Service Representative - MicroSourcing - Eastwood City

(2016-08 - 2018-06)

• Contacted hospitals, clinics, and medical offices to retrieve medical records
• Ensured accurate documentation and annotation of requests
• Sent files through eFax and maintained proper records management

Customer Service Representative - Concentrix - UP Technohub, Quezon City

(2015-09 - 2016-06)

• Handled inbound customer service calls
• Followed company communication procedures and policies
• Provided accurate information and issue resolution using company tools

Collections Agent - Expert Global Solutions - Centris, Quezon City

(2013-12 - 2014-09)

• Conducted outbound collection calls as a third-party debt collector
• Negotiated payment arrangements and maintained customer records

Undergraduate - Eulogio 'Amang' Rodriguez Institute of Science and Technology

Secondary Education - Saint Mary's College (2010 - 2011)

Primary Education - St. Pascual Baylon Academy (2006 - 2007)