IT Specialist - Pacifica Dive
(2026-01 - 2026-09)
- Managed day-to-day storefront operations on Lazada, including product listings, volumetric data, pricing updates, and storefront UI design.
- Monitored order processing, issued sales invoices, verified warehouse packing videos for quality control, and resolved courier handover issues.
- Handled customer inquiries, escalated complex order issues to platform support, and managed claims for lost or damaged parcels.
- Tracked store health metrics to avoid penalty points, prepared monthly sales reports, and cross-verified bank statements.
- Provided end-to-end technical support across all departments, installing, configuring, and maintaining company computers and printers.
- Operated and maintained CCTV systems, including reviewing and archiving video recordings for security incidents.
IT Admin Specialist - BNI Philippines
(2023-01 - 2024-12)
- Administered Google Workspace, Zendesk, Level Up, and BNI Convert CRM platforms to support internal staff and active members.
- Maintained office laptops and hardware infrastructure, managed ticketing dispatch systems, and provided end-user technical support.
- Automated digital NFC business cards for members and managed backend WordPress operations, including product catalog, inventory, and promotions.
- Executed email marketing broadcasts using Mailchimp, created custom forms on Cognito Forms, designed visuals in Photoshop/Canva, and hosted Zoom meetings.
IT Specialist - Pacifica Dive
(2021-01 - 2023-12)
- Oversaw multi-channel e-commerce operations across Lazada, Shopee, and Facebook, driving online store growth and customer engagement.
- Maintained company mesh networks, IP address allocations, and physical security measures, including CCTV monitoring.
- Captured product photography, edited promotional banners, designed store landing pages, and generated sales performance reports for executive management.
Security System Consultant - Vinculum Technologies
(2020-01 - 2021-12)
- Conducted site surveys for residential and commercial clients to recommend CCTV, PABX, fire alarm, home automation, and smart access systems.
- Monitored system installations on-site to ensure compliance with quality standards, generated weekly/monthly sales reports, and provided after-sales support.
Bank Teller & Collection Support - MPMPC
(2019-01 - 2020-12)
- Processed member deposits, withdrawals, and loan payments with daily cash balancing.
- Completed a 3-month rotation in the delinquency department to assist with account collections.
Service Crew - McDonald's
(2017-01 - 2019-12)
- Maintained dining area cleanliness, kitchen food preparation, cashier operations, and Dessert Center operations.
