Chloe Ponce

Detail-oriented and adaptable professional with almost 3 years of experience in customer service, healthcare support, and care coordination. Experienced in handling client concerns, managing documentation, coordinating services, processing requests, and collaborating with different teams. A reliable and organized professional who works well both independently and in team-based environments, with strong communication, problem-solving, and time-management skills.

Seeking a remote opportunity where I can contribute my experience while continuing to grow professionally.

Care Service Coordinator - Age Care & NDIS at Support Care Philippines Inc. (2026-03 – 2026-09)

• Coordinate client care services, schedules, and service requests.
• Manage rostering and staff scheduling.
• Communicate with clients and care teams

Customer Service Advocate - Healthcare Account at Convey Health Solutions (2024-11 – 2026-02)

• Assist members with OTC orders, catalogs, rewards balances, and card usage.
• Provide clear guidance on eligible items and store use.

Customer Care Representative - Healthcare Account at Continuum Global Solutions (2024-05 – 2024-09)

• Assisted members with placing and renewing prescription orders.
• Provided clear and accurate explanations of copays, deductibles, and coinsurance.

Customer Service Representative - Healthcare Account at Alorica (2023-10 – 2024-04)

• Support members with insurance inquiries and personal info updates.
• Assist in finding in-network hospitals, providers, and covered benefits.

Senior High School in Science, Technology, Engineering and Mathematics – Southeast-Asia Institute of Trade and Technology (2021 – 2023)