Christelle Saldua

Customer Service and Support Professional with over 10 years of experience assisting customers through in-person and phone-based support, issue resolution, troubleshooting, and documentation. Experienced in handling high-volume customer interactions, identifying customer needs, resolving concerns efficiently, and utilizing multiple systems simultaneously, Strong communication, problem-solving, and customer-focused skills with a proven ability to learn new technologies and deliver exceptional support experiences.

Cold Caller - Manila Marketing Group

(2024-02 - 2026-05)

• Conducted outbound calls to prospective business owners in registering their company through different voice search platforms and managed high call volumes daily.
• Identified customer needs and provided appropriate solutions.
• Utilized systems to document customer information.
• Demonstrated strong communication and multitasking skills in a fast-paced environment.

Appointment Setter - Lead Heroes

(2023-10 - 2024-02)

• Conducted outbound calls to prospective clients to offer Medicare and Medicaid insurance.
• Scheduled qualified appointments and transferred prospects to licensed agents.
• Managed multiple tasks simultaneously while meeting daily and weekly performance goals.
• Demonstrated strong communication, organization, and customer engagement skills.

Market Research Interviewer - Dynata Global

(2023-01 - 2023-08)

• Conducted phone-based surveys and interviews with respondents while maintaining professionalism and data accuracy.
• Collected verified and documented verbatim customer responses according to project guidelines and compliance requirements.
• Managed multiple survey projects while consistently meeting productivity and quality targets.
• Demonstrated active listening, problem-solving, and communication skills when interacting with diverse respondents.

Security Screening Officer - Mactan-Cebu International Airport Authority

(2019-11 - 2022-06)

• Ensured compliance with airport security protocols and safety regulations.
• Maintained detailed incident reports and documentation.
• Responded effectively to urgent situations while maintaining professionalism.
• Demonstrated strong attention to detail and decision-making skills.

Customer Service Agent - Philippine Airlines

(2016-03 - 2019-10)

March 2016 - June 2017 under Excellent Workers Manpower Corporation agency. June 2017 - October 2019 under Skylogistics Philippines, Inc. agency.

• Assisted passengers with boarding, flight information, and travel concerns.
• Resolved customer issues while maintaining high service standards.
• Handled multiple customer requests simultaneously in a high-pressure airport environment.
• Utilized airline management systems including Amadeus.

Elementary School Diploma - Bethel Academy School (2006 - 2007)

High School Diploma - Saint Dominic Learning Center (2010 - 2011)

Bachelor of Science - Tourism - University of San Jose-Recolletos (2014 - 2015)