Christian Galos

Versatile and results-oriented professional with a strong background in customer experience. Skilled in communication, client relations, and providing excellent service in dynamic and fast paced settings.

Operations Associate - BPI Cash Center - Tacloban City

(2026-01)

• Collect deposits (cash and checks) offsite
• Accurately count cash from DPU (Deposit Pick-up) and declare any shortage or overage
• Perform vouching, provide change funds to clients as requested and deliver cash
• Maintain professional relationship with assigned business clients, handle highly confidential information and performed other assigned tasks
• Performed secure cash loading and balancing of ATM machines

Customer Experience Agent (Content Moderator) - Alorica - Cebu City

(2024-11 - 2025-04)

• Review and moderate text, images, and videos based on established guidelines
• Coordinate with team manager, quality analysts, and other moderators to address complex issue

Guest Service Officer - Plaza Premium Lounge Domestic & International - Mactan-Cebu International Airport

(2024-02 - 2024-05)

OJT | 600 hours

• Accurately processed guest payments by handling cash and debit/credit card using POS (Point of Sale), and provided correct change using basic math
• Count money and give receipts to guests and keep guest information confidential

Bachelor of Science - Tourism Management - STI College Ormoc (2020 - 2024)

Senior High School - TVL-Tourism Operations - STI College Ormoc Senior High School (2018 - 2020)