Christine Lyka Abello

Versatile and tech-savvy professional with over 3 years of experience spanning Virtual Assistance, Customer Support, and Online Education. Expert in managing digital workflows using WordPress, Rank Math SEO, and project management tools like Monday.com. Proven track record of delivering high-quality administrative support and fostering client relationships in both office-based and remote environments.

Online English Teacher (ESL) at 51Talk (2025-04 – Present)

• Provide high-quality English language instruction to diverse students in a virtual classroom setting.
• Construct detailed lesson memos featuring General Evaluations, constructive Suggestions, and Optional Messages to track student progress effectively.
• Adapt teaching strategies to meet individual learning needs, ensuring high student engagement and satisfaction.
• Manage a consistent schedule while maintaining technical reliability in a work-from-home environment.

Independent Travel Manager at Dreamport (2025-01 – 2025-03)

• Received and efficiently processed client requests for airline tickets and tour packages.
• Provided expert guidance to help clients select travel options based on specific needs and preferences.
• Conducted market research and prospecting to identify potential clients and understand industry trends.
• Successfully closed sales and achieved revenue targets.

Customer Service Representative (Office-Based) at Qualfon (2022-05 – 2023-05)

• Efficiently handled high-volume customer calls for a US-based telecommunications company, identifying and resolving service issues.
• Performed technical troubleshooting and accurately processed customer orders and purchases.
• Maintained precise and professional records of all interactions in the client database while adhering to PCI guidelines.
• Consistently met performance targets in an office environment, demonstrating professional conduct and punctuality.

Virtual Assistant (WordPress & SEO) at UpWork (Sub-contractor) (2021-04 – 2021-08)

• Managed WordPress sites including proofreading, categorizing, and scheduling blog posts for consistent content delivery.
• Optimized web content for Search Engines (SEO) using the Rank Math plugin and crafting effective meta-descriptions.
• Streamlined project workflows using Monday.com and Slack to ensure team alignment and deadline adherence.
• Maintained organized data systems using Google Sheets for project tracking and reporting.

Bachelor of Science in Civil Engineering – Silliman University (2015 – 2020)

Certification in Fundamentals of Digital Marketing – Google Digital Academy (2024)