Christopher John Rosario

With over 10 years of extensive experience spanning customer care, technical support, and specialized Freight Operations, I am a dedicated professional equipped with a highly specialized niche within the logistics and supply chain sector. For the past 5+ years, I have mastered end-to-end freight support operations, including carrier management, rate negotiations, after-hours dispatch, and urgent tracking for time-sensitive loads. My background seamlessly combines core Level 2 technical troubleshooting and multi-channel customer experience skills with deep logistics workflow management, allowing me to resolve complex shipping disruptions, manage high-volume communications, and cultivate robust partnerships under pressure.

Logistics Operations Associate / After-hour Dispatch at Mav Inc. (2023-10 – 2026-09)

• Sourced, vetted, and secured reliable truck equipment for urgent, time-sensitive freight loads under strict margin metrics.
• Negotiated competitive, volatile spot market rates with carriers and owner-operators to safeguard profitability lanes.
• Executed comprehensive after-hours operations, managing dense tracking queues, incoming phone calls, and dispatch texts.
• Utilized standard visibility tools including TAI, Macropoint, and DAT/Sylectus to keep customers continually updated.
• Identified and re-routed in-transit shipping exceptions, applying structured root-cause solutions to delivery blocks.

Logistics Operations Associate at Surge Transportation LLC (2020-11 – 2023-03)

• Spearheaded strategic carrier lead generation and established strong networks with small fleets, drivers, and dispatchers.
• Leveraged global TMS software (McLeod), Truckertools, and load boards to optimize metrics, drive automation, and improve lane efficiency.
• Coordinated with diverse transport providers to maintain fluid asset movement across designated distribution points.
• Anticipated delivery conflicts, executing early intervention steps and escalating critical delays to the appropriate channels.

Sales & Customer Support Representative (Freelance) at Nano Hearing Aids (U.S.A) (2020-06 – 2020-10)

• Handled client technical support calls, chat channels, order configurations, and financial transaction processing.
• Supplied leadership with structural analytics reports, including daily call tallies, weekly work plans, and territory assessments.

Technical Support Representative at iQor Philippines (SM Fairview) (2019-08 – 2019-12)

• Fielded high-pressure customer queues resolving software programming errors, network configurations, and physical line connectivity.
• Partnered cross-functionally with application systems engineering and network infrastructure squads to solve outages.

Customer Support Representative (Freelance) at Lawn Love (2019-05 – 2019-06)

• Provided technical resolution steps to field drivers encountering routing application glitches and transaction issues.

Credit Repair Specialist / Admin Assistant (Freelance) at Grand Teton Professionals (2018-10 – 2019-04)

• Reviewed multi-bureau consumer statements to draft regulatory dispute entries while protecting client privacy parameters.

Technical Support Representative at Telstra (Fairview Terraces) (2016-10 – 2018-10)

• Guided tech users through diagnostic routines, hardware swaps, and structured connectivity re-configurations.

Customer Service Representative at Concentrix Philippines (UP Ayala Technohub) (2015-10 – 2016-09)

• Answered product use questions, processed customer orders, and resolved systemic billing disputes.

Customer Service Representative at Sitel Philippines (Ortigas, Pasig City) (2015-04 – 2015-08)

• Delivered client product support and handled tier-1 support complaints with emphasis on customer retention.

Bachelor of Arts in English Language – La Concepcion College

Certificate in English Language Proficiency – Eskuela Teknika (2014-10 – 2014-12)

Secondary Graduate – Kaypian National High School (2013 – 2014)

Primary Graduate – Sto. Niño School of Palmera Homes (2009 – 2010)