Christyl Tabuzo

Aspiring Software Engineer/IT Professional with 6+ years of experience supporting and developing web-based applications using PHP, CodeIgniter, JavaScript, and SQL. Holds a Bachelor's degree in Information Systems (Cum Laude) with hands-on experience building backend functionality, RESTful APIs, authentication workflows, and database-driven features. Strong background in debugging production systems, collaborating with cross-functional teams, and maintaining reliable, secure, and scalable applications.

Familiar with modern JavaScript frameworks and component-based UI development, with the ability to quickly adapt to Vue.js. Self-motivated, detail-oriented, and effective in remote, Agile working environments.

Technical Product Specialist - Remote (Event Management System) - Diversify Offshore Solutions - Remote

(2023-08 - 2026-02)

• Provided Tier 2/3 technical support for complex SaaS platforms, troubleshooting issues across frontend (UI/UX), backend services, API automations, and relational databases.
• Reproduced software defects in staging environments and performed root cause analysis through log inspection, SQL query analysis, API tracing, and configuration validation.
• Collaborated directly with engineering teams to triage production incidents, define bug scopes, and validate hotfixes prior to release.
• Analyzed REST API request/response cycles, authentication flows (OAuth/JWT), and integration endpoints to diagnose data inconsistencies and performance bottlenecks.
• Assisted in regression testing, feature validation, and deployment verification across multiple release cycles.
• Contributed to improving system reliability by identifying recurring defects and recommending architectural or workflow optimizations.
• Monitored application performance and error logs to proactively detect anomalies and prevent service disruptions.
• Authored detailed technical documentation, internal runbooks, and troubleshooting guides to streamline future engineering investigations.
• Worked in a fully remote, Agile-driven environment, coordinating with Product, QA, and Engineering via ticketing systems and version control workflows.
• Gained hands-on exposure to cloud-hosted infrastructure, distributed systems, database indexing, and scalable web application architecture.
• Conducted impact analysis on reported defects by assessing affected modules, database relationships, and dependent services to minimize regression risks and ensure stable production releases.
• Contributed to incident reviews and implemented preventive improvements to reduce recurring production issues.

Technical Product Support (VPN Cybersecurity) - Top Data Global IT Solutions

(2019-04 - 2022-03)

• Delivered advanced technical support for web-based and cloud-hosted systems, resolving application, database, infrastructure, and environment-level issues.
• Performed in-depth root cause analysis through structured log review, SQL data validation, configuration audits, and network diagnostics.
• Troubleshoot VPN connectivity, firewall configurations, DNS issues, and cloud deployment inconsistencies.
• Executed complex SQL queries to validate data integrity, detect anomalies, and support corrective actions.
• Monitored application and server logs to proactively identify performance degradation and system errors.
• Managed SLA-driven incident response workflows, prioritizing and escalating high-impact production issues to engineering teams.
• Coordinated with DevOps and development teams during patch deployments and system upgrades.
• Assisted in software release validation, performing smoke testing and post-deployment verification to ensure stability.
• Documented troubleshooting procedures, environment configurations, and recurring defect patterns to improve operational efficiency.
• Automated repetitive support checks using scripts and structured workflows where applicable.
• Analyzed recurring technical issues and recommended long-term fixes to reduce incident volume.
• Collaborated with QA, Product, and Engineering teams to enhance system reliability and improve customer experience metrics.

Full Stack Web Developer (Intern) - The Northern Office Innovative Solutions

(2018-11 - 2019-01)

• Designed and developed responsive web applications using HTML, CSS, JavaScript, PHP, WordPress, and Joomla.
• Implemented backend services and RESTful APIs using Laravel and CodeIgniter frameworks.
• Developed dynamic UI components and ensured cross-browser compatibility and mobile responsiveness.
• Designed relational database schemas and optimized SQL queries for performance and scalability.
• Built CRUD modules, authentication systems, password encryption mechanisms, and role-based access controls.
• Integrated third-party APIs and managed data transformation between frontend and backend systems.
• Wrote reusable and modular code following MVC architecture principles.
• Performed debugging, error handling, and performance tuning to improve application responsiveness.
• Conducted unit and functional testing prior to production deployment.
• Assisted in deployment processes, server configuration, and environment setup for staging and live systems.
• Utilized Git for version control, branch management, and collaborative code reviews.
• Participated in requirement discussions and translated business needs into technical implementation plans.

Bachelor of Science - Information Systems - Catanduanes State University (2015-06 - 2019-04)