Chyn Basic

Results-driven professional with expertise in client relations and operational management. Delivers customer satisfaction through innovative solutions and effective communication. Seeks to contribute to a growth-oriented organisation, embracing challenges that foster professional development and continuous improvement.

Account Executive Senior Assistant at The Secret society (2021-12 – 2026-07)

• Built long-lasting client relationships using strengths in communication and interpersonal relations.
• Developed valuable client relationships through proactive communication and service execution.
• Coordinated with cross-functional teams to deliver comprehensive solutions that met client objectives.
• Facilitated smooth onboarding processes for new clients, setting the foundation for long-term partnerships.
• Resolved customer issues and complaints with quick-thinking problem-solving.
• Built exceptional customer satisfaction by delivering friendly service.
• Provided accurate quotes and price information to inform customer decision-making.
• Verified and reviewed completed contracts to maximise customer satisfaction.
• Led training sessions for junior account executives, sharing best practices and industry insights.
• Collaborated with creative teams to develop engaging marketing materials aligned with client branding.
• Processed reservations on internal booking system for accurate recordkeeping.

Content Operations Team Leader at Zipfworks (2015-01 – 2021-01)

• Delivered operational excellence through outstanding team leadership, staff development and targeted process improvements.
• Led operations team to exceed productivity targets through effective resource allocation and workflow optimisation.
• Led continuous improvement initiatives to foster innovation and enhance operational excellence.
• Managed affiliate e-commerce platforms while executing administrative responsibilities to streamline operations.
• Collaborated with project teams to prioritise work appropriately, consistently meeting operational commitments and deadlines.
• Facilitated training sessions for new team members, focusing on company policies, procedures, and best practices.
• Provided tailored feedback and coaching to team members, fostering development of high-performing individuals.

Customer Service Representative at Cloyers (2017-01 – 2019-01)

• Maximised customer satisfaction by resolving service issues promptly.
• Managed customer inquiries and resolved issues efficiently, enhancing overall customer experience using Zendesk and Zoho Mail.
• Addressed customer service enquiries promptly, ensuring accurate resolution and satisfaction.
• Delivered first-class customer service by anticipating and catering to customer needs, fostering loyalty and positive relationships.
• Assisted customers with product-related questions, feedback and complaints.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Ensured order accuracy, tracked shipments, and confirmed order details with AliExpress and Shopify platforms.
• Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
• Executed data entry responsibilities and performed essential administrative functions to support customer service operations.

Virtual Assistant at Upwork Global Inc. (2013-01 – 2015-01)

• Managed email correspondence, facilitating prompt and professional communication with clients.
• Monitored email inboxes, prioritised messages, and ensured timely responses to critical communications.
• Addressed and resolved client inquiries, demonstrating attentive and responsive customer service.
• Managed client communications through various channels, ensuring clarity and professionalism.
• Provided day-to-day administrative support, improving overall business efficiency.
• Engaged and expanded client networks on LinkedIn through strategic messaging and connection requests.

Virtual Assistant and Customer Service Representative at SixEleven Global Services (2011-01 – 2013-01)

• Achieved top-tier performance ratings in quarterly evaluations, reflecting commitment to excellence in customer service.
• Delivered exceptional customer service for major cable providers, resolving accounting and service inquiries with high efficiency.
• Managed specialized telecommunication assignments, enhancing customer satisfaction through effective issue resolution.

BSc in Hotel, Restaurant & Tourism Mgmt – Doña Lourdes Institute of Technology (2008-01 – 2008-01)

High School Diploma – Lagao Nation High School (2005-01 – 2005-01)