Account Executive Senior Assistant at The Secret society (2021-12 – 2026-07)
- Built long-lasting client relationships using strengths in communication and interpersonal relations.
- Developed valuable client relationships through proactive communication and service execution.
- Coordinated with cross-functional teams to deliver comprehensive solutions that met client objectives.
- Facilitated smooth onboarding processes for new clients, setting the foundation for long-term partnerships.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Built exceptional customer satisfaction by delivering friendly service.
- Provided accurate quotes and price information to inform customer decision-making.
- Verified and reviewed completed contracts to maximise customer satisfaction.
- Led training sessions for junior account executives, sharing best practices and industry insights.
- Collaborated with creative teams to develop engaging marketing materials aligned with client branding.
- Processed reservations on internal booking system for accurate recordkeeping.
Content Operations Team Leader at Zipfworks (2015-01 – 2021-01)
- Delivered operational excellence through outstanding team leadership, staff development and targeted process improvements.
- Led operations team to exceed productivity targets through effective resource allocation and workflow optimisation.
- Led continuous improvement initiatives to foster innovation and enhance operational excellence.
- Managed affiliate e-commerce platforms while executing administrative responsibilities to streamline operations.
- Collaborated with project teams to prioritise work appropriately, consistently meeting operational commitments and deadlines.
- Facilitated training sessions for new team members, focusing on company policies, procedures, and best practices.
- Provided tailored feedback and coaching to team members, fostering development of high-performing individuals.
Customer Service Representative at Cloyers (2017-01 – 2019-01)
- Maximised customer satisfaction by resolving service issues promptly.
- Managed customer inquiries and resolved issues efficiently, enhancing overall customer experience using Zendesk and Zoho Mail.
- Addressed customer service enquiries promptly, ensuring accurate resolution and satisfaction.
- Delivered first-class customer service by anticipating and catering to customer needs, fostering loyalty and positive relationships.
- Assisted customers with product-related questions, feedback and complaints.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Ensured order accuracy, tracked shipments, and confirmed order details with AliExpress and Shopify platforms.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Executed data entry responsibilities and performed essential administrative functions to support customer service operations.
Virtual Assistant at Upwork Global Inc. (2013-01 – 2015-01)
- Managed email correspondence, facilitating prompt and professional communication with clients.
- Monitored email inboxes, prioritised messages, and ensured timely responses to critical communications.
- Addressed and resolved client inquiries, demonstrating attentive and responsive customer service.
- Managed client communications through various channels, ensuring clarity and professionalism.
- Provided day-to-day administrative support, improving overall business efficiency.
- Engaged and expanded client networks on LinkedIn through strategic messaging and connection requests.
Virtual Assistant and Customer Service Representative at SixEleven Global Services (2011-01 – 2013-01)
- Achieved top-tier performance ratings in quarterly evaluations, reflecting commitment to excellence in customer service.
- Delivered exceptional customer service for major cable providers, resolving accounting and service inquiries with high efficiency.
- Managed specialized telecommunication assignments, enhancing customer satisfaction through effective issue resolution.
