Cielo Mae Balisacan

Highly organized administrative professional with over 10 years of experience in customer service, scheduling coordination, and operational support. Skilled in managing provider schedules, maintaining accurate records, coordinating appointments, and supporting teams in fast-paced environments. Proven ability to communicate effectively with clients, providers, and internal teams while maintaining confidentiality and attention to detail.

Seeking to leverage strong organizational and administrative skills in a Virtual Assistant role to support business operations and improve workflow efficiency.

EVV Compliance and Staff Coordinator at Northeastern Home Group (2026-03 – Present)

• Ensure all staff clock-in and out entries are completed
• Answer phone calls regarding clock-in and out issues, scheduling and EVV issues.
• Send timely notifications and reminders to staff when timesheets and training completions are due
• Monitor staff hours to ensure they do not exceed client service authorizations
• Enter and verify staff hours in ADP accurately
• Ensure strict compliance with EVV, company policies, and all DHS regulatons.

Provider Coordinator Support at Easyhealth (2025-01 – 2026-02)

• Manage and update provider schedules using Curitics to ensure accurate appointment availability
• Coordinate appointment bookings, cancellations, and same-day callouts
• Make necessary changes to Provider schedule if needed
• Monitor and respond to internal tickets related to patient and provider scheduling
• Maintain accurate patient records and appointment data in Curitics and Five9 systems
• Communicate with providers and internal teams to resolve scheduling conflicts
• Support inbound and outbound call coordination for patient scheduling and follow-ups
• Review upcoming appointments to ensure correct booking and provider assignment

Sr Specialist, Sales Support Admin at Cardinal Health (2024-03-04 – 2024-12-30)

• Provided administrative support to sales teams through research and product comparison
• Prepared reports, emails, and meeting materials for clinicians and internal stakeholders
• Assisted customers with product inquiries and alternative product recommendations
• Maintained organized documentation and communication records

Lead, Customer Service Operations at Cardinal Health (2019-07)

• Supervised and mentored customer service representatives
• Conducted employee training sessions and coordinated training logistics
• Evaluated team performance based on productivity and quality metrics
• Monitor employee performance such as productivity and quality assurance
• Ensured standard operating procedures and documentation were accurate and updated
• Assisted in improving workflows and service processes
• Handled escalated customer concerns and provided resolution support

Rep II, Customer Service Operations at Cardinal Health (2018-04-02 – 2019-07)

• Do outbound calls to Healthcare Practitioners
• Email and fax documents to offices
• Review and verify documentation supporting diagnosis, procedures, and treatments
• Interprets medical information such as diseases or symptoms and diagnostic descriptions and procedures to accurately assign and sequence the correct ICD-10-CM
• Update Healthcare Practitioners Information

Medical Representative II at Global Innov8ion Inc. (2016 – 2018)

• Do outbound calls to Healthcare Practitioners
• Manage emails and faxes documents to offices
• Scheduling appointments for patients with Healthcare Practitioners
• Informing patients about delays in their orders

Bachelor of Science in Information Technology – Isabela State University (2012 – 2016)