HOUSEKEEPING SUPERVISOR/Officer In-Charged - Exotic Dive Resort
(2019-04)
HOUSEKEEPING Department In-Charge
- Assign Guest Rooms and Common Areas to Housekeeping Staff.
- Inspect Rooms and Common Areas for Cleanliness.
- Hire, Train, and Discipline Housekeeping Staff.
- Order Cleaning Supplies.
- Create Employee Schedules.
- Perform laundry activities according to health standards department.
- Ensure laundry equipment and facility are in best operating condition.
- Ensure to maintain top level cleanliness following set policies, standards and procedures.
- Lead staff relations effectively within laundry department.
- Conduct interview, supervise, train, schedule, counsel and evaluate staff.
- Handle concerns of guest and follow up on activities as required.
- Ensure to promote actively team work within laundry department and maintain strong interdepartmental relations.
- Ensure that bell desk is manned at all times.
- Keep working area, clean and tidy always.
- Ensure that smooth and fast baggage handling for all arrival / departure guests.
- Maintain close relationship with reception / information / cashier as well as other departments.
- Delegate bell boys to pick up the baggages from guest rooms.
- For any guest requests follow up call to be made back to the guest to verify complete satisfaction.
- Check the inventory of items on loan, and all items are collected at the time of on or before check-out.
- All baggage movements are tagged and recorded.
- Ensure left luggage forms are filled and duly signed by guest and also all applicable policies are explained to the guest.
- Ensure that all bills are paid and room keys returned before guest depart from the resort premises.
- Help observe safety and security rules at all times.
- Alert the management of any unattended packages and stranger found in the premises.
- Checks the daily arrival list for VVIP's or guests with special need.
- Prepare for group movements and ensure enough staffing is in place to handle groups.
HOUSEKEEPING SUPERVISOR - AnyTime Cleaners-Cebu
(2021-06)
- To plan the housekeeping schedule and timetable
- Supervise all cleaners
- Prepare reports for the actual cost of One Time Cleaning
- To make sure that cleaning equipment's in a safe and good working condition
- To maintain high standards of customer service
- In charge of keeping track of the project workers' attendance and the work site they are assigned to
- Responsible for ensuring that the workers are properly compensated and their rendered work hours charged to the appropriate corresponding projects
- Accurately inputting time and attendance data into the computer
- Roving around the site for the attendance-related concerns of project workers
- Perform other administrative tasks related to timekeeping data collection as well as employees compliance with both company and government regulations
HOUSEKEEPING SUPERVISOR - Funtime Resort
(2016-07 - 2018-07)
- Asses and prioritizes the work requirements for VIPs and group arrivals and departures, in coordination with the Front Office.
- Maintain consistency of all HK staff based on established performance standards.
- Allocates work activities to room attendants and supervise their work performance, providing them with on the job training to the required competency level.
- Conducts comprehensive inspection, against check lists, to ensure that the guest rooms are properly cleaned arranged and maintain, whether occupied, vacant or check out rooms.
- Conducts comprehensive inspection, against check lists, to ensure that public areas are properly cleaned supplied and maintain (currently including, but not limited to hallways, lifts, stairs, service areas and stores)
- Participates in housekeeping inventories.
- Handles guest requests and complaints.
- Prepares reports concerning room occupancy, payroll, and department expenses.
- Performs cleaning duties in cases of emergency or staff shortage.
- Establishes standards and procedures for work of housekeeping staff.
HOUSEKEEPING SUPERVISOR - Oakridge Business Park
(2015-12 - 2016-06)
- Trains, mentors and coaches new employees
- Prepares cleaning schedule and work assignments of contracted janitorial and housekeeping personnel
- Attend to housekeeping, landscaping and pest control services concerns
- Investigates and resolves complaints
- Monitors team throughout the day and reinforces safety practices
- To ensures adequate supply levels are maintained
- Inspects assigned areas and equipment to ensure that cleanliness and safety standards are maintained
- Ensure that the teams paperwork is properly completed each day
HOUSEKEEPING SUPERVISOR - Narcissus Hotel and Residence Riyadh
(2013-08 - 2015-08)
Employee of the month of February 2014
- Take over the shift from the previous Supervisor, including any special information for action recorded in the department log books, continues to maintain the log book during the shift for handover to the incoming supervisor at shift end.
- Asses and prioritizes the work requirements for VIPs and group arrivals and departures, in coordination with the Front Office.
- Maintain consistency of all HK staff based on established performance standards.
- Allocates work activities to room attendants and supervise their work performance, providing them with on the jobtraining to the required competency level.
- Conducts comprehensive inspection, against check lists, to ensure that the guest rooms are properly cleaned, arranged and maintain, whether occupied, vacant or check out rooms.
- Conducts comprehensive inspection, against check lists, to ensure that public areas are properly cleaned supplied and maintain (currently including, but not limited to hallways, lifts, stairs, service areas and stores)
- Report to the front office any discrepancies between the room status list and the actual status of the room (i.e occupied room/ vacant room/number of persons) and status of expected departure rooms over stayed beyond the hotel departure time.
- Participates in housekeeping inventories
- Handles guest requests and complaints.
- At shift end assigns duties fir the following day.
- Assist the Housekeeper on the orientation of the new member staff, roaster staff, monitoring staff performanceagainst agreed criteria and communicating staff grievances and disciplinary matters.
- Performs routine Housekkeping administrative task in accordance with department procedures during periods of absence of senior Housekeeping staff.
- To abide by, and ensure that staff under supervision abides by, the business objectives, policies, rules, regulations and procedures set out in the Staff Hand book and issued by Management directives, as amended from time to time, which forms part of the staff agreement with the hotel.
- To comply with, and ensure that staff under supervision comply with, Service Standard Manual.
- To ensure that staff under supervision maintain correct timekeeping.
Housekeeping Supervisor - HIGHLANDS PRIDE MULTI-PURPOSE COOPERATIVE
(2011-12 - 2013-06)
- Assign workers their duties and inspects work for conformance to prescribed standards of cleanliness
- Investigate complaints regarding housekeeping service and equipment, and takes corrective action
- Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
- Coordinate work activities among departments
- Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
- Inventory stock to ensure adequate supplies
- Evaluate records to forecast department personnel requirements
- Make recommendations to improve service and ensure more efficient operation
- Prepare reports concerning room occupancy, payroll, and department expenses
- Select and purchases new furnishings
- Perform cleaning duties in cases of emergency or staff shortage
- Examine building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management
- Attend staff meetings to discuss company policies and patrons' complaints
- Issue supplies and equipment to workers
- Establish standards and procedures for work of housekeeping staff
- Advise manager, desk clerk, or admitting personnel of rooms ready for occupancy
- Record data regarding work assignments, personnel actions, and time cards, and prepares periodic reports
- Screen job applicants, hires new employees, and recommends promotions, transfers, and dismissals.
HR-Project Supervisor/Agency Coordinator (Hotel Projects) - HIGHLANDS PRIDE MULTI-PURPOSE COOPERATIVE
(2011-05 - 2011-11)
- Screens, interviews, assesses applicants
- Recommends qualified applicants to the requisitioning department heads.
- Encodes all time entries
- Checks and submits benefit availment of employees with SSS, Philhealth, Pag-Ibig.
- Files and updates personnel records.
- Submits tardiness, overtime and attendance report to Operation Manager & HR- Officer.
- Encodes and accomplishes payroll data.
- Checks, reviews and validates time and attendance record of all employees regularly
- Reviews and logs required timekeeping forms (OT, Leave, No swipe) submitted by employees
- Submit daily, weekly and monthly manning report to Client
- Monitor all the agency staff every hour
