Loan Staff Officer at JGM Finance Corporation (2010-01 – 2014-12)
- Coordinated administrative tasks, ensuring timely processing of client documentation and seamless communication between departments.
- Conducted detailed financial analysis to support management in decision-making, utilizing advanced Excel functions and financial modeling techniques.
- Developed and maintained comprehensive reports on departmental performance, identifying trends and areas for improvement to enhance operational efficiency.
- Assisted in the implementation of compliance protocols, regularly reviewing policies to ensure adherence to regulatory standards and internal guidelines.
Sales Representative (Agent)/ B2B/ B2C/ Non-Profit Organization at Voiceless Technologies (2014-01 – 2020-12)
Experienced outbound cold calling in B2B, calling business owners and decision makers offering merchant accounts, business financing and business loans. Experienced outbound caller for B2C offering products and services such as;
- Auto warranty
- Home alarms
- Home solar panels
- Offering vacations promotion
COACH/ Team Leader at Lead Generation and Donor Creation (2020-01 – 2021-12)
- Developed and implemented tailored training programs for new agents, focusing on skill enhancement and performance improvement.
- Conducted regular assessments of individual agent progress, utilizing performance metrics.
- Facilitated team meetings to strategize game plans and foster effective communication among agents and coaching staff.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
CAMPAIGN MANAGER / Dialer Manager at Lead Generation and Donor Creation (2021-01 – Present)
Handling Campaigns/Accounts of Different line of Business.
- Handles the dialer (vicidialer)
- Able to launched different campaign successfully.
- Negotiated vendor contracts and managed relationships.
- Performed staff evaluations and addressed areas for improvement.
- Enhanced campaign performance by developing and implementing targeted marketing strategies with the agents.
- Conducted thorough post-campaign analysis to identify successes, areas for improvement, and key learning's for future initiatives.
- Oversaw teams and monitored effectiveness making sure they perform at their best to meet client expectation.
