Claress Rucolas

Customer-focused and detail-oriented professional with a strong background in both the travel/hospitality and healthcare industries. Over 3 years of experience providing exceptional customer service in travel and hotel agencies, coupled with a solid track record as a Healthcare Billing Coordinator managing insurance claims, billing processes, and revenue cycle operations. Skilled in resolving client and patient concerns, coordinating services efficiently, and using industry-specific systems (e.g.,Traumasoft billing software).

Adept at working in fast-paced environments, maintaining accuracy under pressure, and delivering high-quality support tailored to individual needs.

Billing coordinator / Insurance prebiller - Healthcare provider - BENORA BPOS

(2022-01)

• Working with patients insurance information
• Calling patients about their insurance information
• Verifying and billing patient insurance

Customer service - Airline Reservation - WNS Global

(2021-01 - 2022-12)

• Answer phone calls, emails, or chat inquiries related to reservations and travel services.
• Resolve customer issues such as lost tickets, travel disruptions, or refunds.
• Process payments, apply fare rules, and ensure compliance with airline policies

Telemarketer - VIRTUAL ALLIANCE BUSINESS OUTSOURCING SOLUTION

(2016-01 - 2017-12)

• OUTBOUND CALLING - Make cold or warm calls to prospective customers using a provided script or pitch. Contact existing customers for upselling, renewals, or feedback

Undergrad. - Business Office Administration - AMA COMPUTER LEARNING CENTER (2015-01 - 2016-12)

4th year graduate - SAN JOSE NATIONAL HS (2010-01 - 2014-12)