ERP Implementation Specialist / Business Analyst at Jupiter Systems, Inc. (2024-08 – Present)
End-to-End Project Implementation
- Project Scoping & Cycle Testing: Work closely with Sales and Business Development key people and attend meetings with clients to identify scope of their implementation requirements
- Identifying User Stories
- Data Gathering Analysis Base on Client requirements
- Consulting: Identify and translate customer requirements into solutions
- Learning detailed knowledge of industry's best practices
- Assessment of Modification Requests/Enhancement Requests
- Facilitate End-User Training and User Acceptance Test: Conduct training with key users
- Provide functional expertise, guidance, presentation, and instruction on ERP products to clients and team-members
- Provide on-site client support
- Project Documentation, Analysis, and Reports: Working on multiple projects and efficiently implement ERP products successfully
- Document and validate business requirements
- Managing project workflow and milestones
- Project Sign Off (Business Planning and Business Process Signoff, System Installation Signoff, Data Validation and Conversion Signoff, Core Team Training Signoff, Conference Room Pilot Signoff, Go Live and Post Go Live Monitoring Signoff, Go Live Declaration and Acceptance Signoff and Project Hand Over Signoff)
- Customer Service and Support: Answer created ticket inquiries from client concerns
- Provide work around solution for gaps that were encountered after project implementation
Intern at Philippine National Bank - San Jose Branch (2023-07 – 2023-12)
- Helping coworkers and organize the office to make work easier
- Quickly sort and hand out mail
- Making sure information is correct by creating and updating records
