Butcher - Tiong San Baguio - Baguio City, Philippines
(2026-05 - 2026-08)
- Cut primal meat into retail cuts such as Adobo, Sinigang, Menudo, and other customer requested cuts
- Operated a band saw for cutting meat and bone according to required portions
- Processed meat trimmings into ground pork while maintaining proper handling and sanitation procedures
- Performed meat cutting and portioning using knives and other meat cutting equipment
- Assisted with inventory management, stock monitoring, and proper storage of meat products
- Maintained cleanliness and organization of the meat preparation and display areas
- Followed food safety, sanitation, and workplace safety standards during meat handling and processing
- Handled heavy meat products and maintained efficient workflow during busy operating hours
Real Estate Virtual Assistant - Kristina Martin - MI
(2025-09 - 2026-02)
- Managed CRM updates, lead tracking, and contact organization to maintain accurate client and listing records
- Activated new construction listings in MLS and supported listing setup for marketing readiness
- Prepared newsletters, social media content, and marketing materials for real estate campaigns
- Created and managed work orders while tracking selections, upgrades, and project updates
- Marked up floor plans for endorsement to the electrical team to support construction coordination
- Maintained databases for leads, listings, and client communications
- Provided administrative and marketing support to streamline daily real estate operations
Lead Manager - The OPF Group - Flagstaff, Arizona
(2024-04 - 2025-01)
- Researched and input data on investment properties, leads, and market trends
- Updated CRM to track leads, follow ups, and deal progress
- Managed emails, follow ups, and appointment scheduling with leads and partners
- Maintained spreadsheets for leads, property details, and contacts
- Provided reports, tracked progress, and handled administrative tasks for property deals
Cold Caller / Lead Manager - The OPF Group - Flagstaff, Arizona
(2023-04 - 2024-03)
- Generated investment leads by contacting property owners of distressed and expired listings
- Qualified sellers through property assessments and motivation screening
- Managed prospect records, follow up schedules, and CRM updates
- Coordinated property inspections, viewings, and meetings with decision makers
- Maintained organized sales pipelines and documented call outcomes
Reservations Specialist - IHG Hotels & Resorts
(2023-01 - 2023-03)
- Handled incoming calls for hotel reservations and booking inquiries
- Assisted guests with room bookings, availability, and promotional offers
- Confirmed and modified reservations while addressing customer requests and concerns
- Processed payments and ensured accurate reservation details
Technical Support Representative - Teleperformance – Vivint Smart Home Security
(2021-02 - 2021-06)
- Delivered technical support for smart home systems including installation and maintenance
- Resolved hardware and software issues to ensure optimal system performance
- Assisted with device setup, integration, and troubleshooting
Brand Ambassador - Telus International – Airbnb
(2020-09 - 2021-01)
- Provided customer service for Airbnb bookings via calls, chat, and email
- Resolved issues using ticketing systems and ensured timely resolution
- Assisted with booking changes, cancellations, and payment concerns
- Promoted to Tier 1 Escalation for handling complex cases
Customer Service Advisor - Concentrix – Sprint Telco
(2019-04 - 2020-09)
- Provided technical and customer support for mobile plans and device issues
- Managed billing disputes, payments, and account adjustments
- Upsold products and services while maintaining high customer satisfaction
- Promoted to Advanced Technical Support within two months
Customer Service Representative - Foundever - Tribune Publishing
(2018-08 - 2019-03)
- Deliver support for mobile plans, device issues, and service inquiries with swift resolution
- Process account tasks, including billing disputes, payments, and service adjustments
- Provide advanced technical support for network and device troubleshooting
- Upsell products, services, and loyalty programs to enhance customer value
- Manage escalated concerns with effective problem-solving and structured follow-up
Service Crew - Jollibee Bonifacio Baguio City - Baguio City, Philippines
(2018-04 - 2018-07)
- Prepared and cooked Chickenjoy, fries, and pies following Jollibee's food quality standards
- Operated fryer equipment properly, including checking cooking time, temperature, and product freshness
- Maintained cleanliness and organization in the fry station during busy store hours
- Assisted with stocking and monitoring supplies for Chickenjoy, fries, and pies
- Ensured fried products were served fresh, accurate, and ready for customer orders
- Followed proper food handling, sanitation, and workplace safety procedures
Service Crew - Mang Inasal SM Baguio City - Baguio City, Philippines
(2017-11 - 2018-03)
- Prepared and grilled chicken and other meat products following Mang Inasal's food quality standards
- Operated grill station properly, including checking cooking time, temperature, and product doneness
- Received and checked inventory deliveries, especially meat products and grilling supplies
- Organized and stored meat products properly in the chiller following food safety procedures
- Maintained cleanliness and organization in the grill station during busy store hours
- Ensured grilled products were cooked properly, fresh, and ready for customer orders
- Followed proper food handling, sanitation, and workplace safety procedures
