Associate (Content Moderator) - Wipro Philippines
(2024-11 - 2026-06)
- Analyzed and moderated photo and video ads/listings, identifying and flagging content that violated platform policies.
- Protected users by removing or restricting inappropriate, misleading, or harmful content while maintaining accuracy and quality standards.
HVAC Dispatcher - Freelance (Part-time Job)
(2025-07 - 2025-11)
- Handled customer inquiries, provided accurate technician ETAs, and detailed every call resolution and system update within the company database.
- Managed multichannel follow-ups via phone, email, and text to notify customers of expiring warranties, log communications, and drive contract renewals.
Customer Experience Associate (Content Moderator) - Alorica Philippines
(2023-08 - 2024-10)
- Reviewed and moderated video and photo content, flagging materials that violated community guidelines.
- Ensured compliance with platform policies by identifying inappropriate, harmful, or sensitive content while maintaining quality standards.
Tele - Encoder - Infoway Process Solutions
(2023-02 - 2023-07)
- Encoded information into company systems and conducted outbound calls and emails for data verification while ensuring accuracy and confidentiality.
- Conducted online research to verify contact information, maintain accurate records, and meet project deadlines.
Market Researcher - Survey Sampling International Philippines
(2018-07 - 2018-10)
- Conducted outbound survey calls to collect customer feedback, opinions, and demographic data using company scripts.
- Documented accurate survey responses and submitted completed surveys after each call.
