Cress Alcah

Hands-on experience in web development (WordPress/Elementor, JavaScript), REST API testing (Postman), mobile development (Android Studio), and SEO linking strategies. Also experienced in fintech customer support using JIRA and live chat systems. Quick learner, strong communicator, and ready to contribute to technical teams.

WEB INTERN at EUNIKA (2026-02 – 2026-05)

• Built responsive web pages using WordPress and Elementor
• Applied SEO keyword strategies and internal/external linking best practices
• Assisted with server tasks, including website migration
• Created custom JavaScript animations for front-end interactivity
• Handled diverse technical tasks (troubleshooting, content updates, testing) as the team's all-rounder

CUSTOMER SUPPORT ASSOCIATE (NON-VOICE) – FINTECH ACCOUNT at CONCENTRIX (2024-05 – 2024-10)

• Provided live chat support for a fintech app, resolving high-volume user inquiries
• Used JIRA for ticket management and technical team collaboration
• Identified root causes and implemented solutions to ensure smooth user experience
• Built customer trust through empathetic communication and self-help resources

Bachelor of Science in Information Technology – National Teachers College (2021 – 2026)

Senior High in Accountancy, Business and Management strand – Olivarez College (2018 – 2020)