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Microsoft 365 Technical Support
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About
Experienced Microsoft 365 Technical Support professional with 10+ years resolving Microsoft 365 issues. Strong in technical troubleshooting, customer service, and cross-team collaboration.
Experience
Microsoft 365 Technical Support - Upwork, Inc - Remote
(2021-02)
Provided Technical Support to Microsoft 365 Business Admins, Business Assist subscribers, small to medium-sized Microsoft Partners on occasion with the following technologies:
- Exchange Online
- SharePoint Online
- OneDrive for Business
- Office Apps
- DNS Management
- Microsoft Teams
- Billing Queries
- Microsoft Purview
- Basic Microsoft Entra knowledge
- Seldom email and data migration from data providers
Microsoft 365 Technical Support - Accenture - Taguig, Metro Manila, Philippines
(2017-07 - 2020-08)
Provided Technical Support to Microsoft 365 Business Admins and resolved issues with the following technologies:
- Exchange Online
- SharePoint Online
- OneDrive for Business
- Office Apps
- DNS management
- Microsoft Teams (Previously Skype for Business)
- Billing Queries
- Microsoft Security and Compliance
Information Technology Help Desk - Cognizant Technology Solutions - Taguig, Metro Manila, Philippines
(2014-08 - 2017-06)
- Assist Bank employees isolating and troubleshooting IT related issues.
- Helped end users raise correct needed authorizations.
- Responsible for unlocking account management via Active Directory.
- Coordinates with numerous applications support teams via mail or chat for follow up and escalations.
- Works with Windows Operating System and Microsoft applications
Senior Technical Consultant - Sutherland - Taguig, Metro Manila, Philippines
(2011-09 - 2014-12)
- Troubleshooting All Windows Operating System issues.
- Troubleshooting Office Apps.
- Client mail setup.
- Hardware and Software troubleshooting
- Trained new employees protocols.
- Created reports such as Agent's performance based status, Attendance report, etc.
Information Technology Help Desk - Tata Consultancy Services - Taguig, Metro Manila, Philippines
(2013-12 - 2014-07)
- Assisted employees isolating and troubleshooting IT related issues.*
- Responsible for unlocking account management via Active Directory.
- Add remove membership and restrictions in Active AD.
- Coordinates with other support team for further escalation of complex concerns.
Education
Information Technology - STI College - Taguig, Metro Manila, Philippines
