Crisjohn Certeza
Licensed Professional Teacher
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About
Newly Licensed Professional Teacher with a Bachelor of Secondary Education major in English, TEFL Certification, and over four years of BPO experience. Skilled in communication, mentoring, coaching, and classroom facilitation. Committed to delivering student-centered learning that supports academic and personal growth. Dedicated to professionalism, adaptability, and compassion in creating an inclusive and effective learning environment.
Experience
Team Leader (Supervisor) at NQX Philippines (2025-07 – Present)
Lead and mentor a team through coaching, performance monitoring, training support, and operational coordination to maintain productivity and service quality.
Support Specialist at NQX Philippines (2024-09 – 2025-07)
Assisted agents with process improvement, case handling, mentoring, and workflow support to enhance customer service and team performance.
Case Manager at NQX Philippines (2022-09 – 2024-09)
Handled escalated customer concerns, collaborated with different teams for case resolution, and supported onboarding and mentoring of new hires.
Frontline Agent at NQX Philippines (2021-09 – 2022-09)
Provided customer support for billing and account concerns while maintaining excellent communication, problem-solving, and customer service skills.
Education
Bachelor of Secondary Education in English – Pangasinan State University (2025)
Diploma in Ministerial Course in Ministerial Course – Door of Faith Bible School (2019)
