Cristel Ramiso

Customer-focused professional with over 9 years of experience in customer service, retail sales, cashiering, and hospitality. Skilled in handling customer inquiries processing transactions, resolving concerns and maintaining customer satisfaction. Highly organized, detail-oriented, and eager to learn new systems and tools.

Seeking an opportunity as a Chat Support Representative, Customer Service Representative, Virtual Assistant, or Data Entry Specialist where I can contribute my communication and administrative skills.

Sale Associate at Redtag (Retail Global Fashion W.LL) (2022-01 – Present)

• Assisted customers with product inquiries and recommendations.
• Maintained excellent customer service and customer satisfaction.
• Handling cash, card, or digital payments at the register.
• Changing Promotions/Special offers monthly basis
• Process returns or exchange properly and Promote the sales.
• Monitored inventory levels and assisted in stock replenishment and inventory checks.
• Collaborated with team members to ensure smooth daily operations and exceptional service.

Front Service/ Cashier at Topaz Restaurant (2019-01 – 2022-12)

• Skilled using Point of Sale (POS) system to process transaction, handle payments, and manage customer orders efficiently.
• Maintaining cleanliness
• Reserving the tables
• Provided friendly service to customers.
• Maintained a clean and organized work area for increased productivity.
• Managed high volumes of transactions accurately under pressure during busy periods.

Cashier at Ticket Seller Gondola (2016-01 – 2019-12)

• Assisted customers in purchasing tickets for events, transportation, or attractions in a fast and friendly manner.
• Provided accurate information about schedules, prices, seat availability, and promotions.
• Handled cash, credit card, and digital payments; issued receipts and balanced cash drawer daily.
• Ensured tickets were correctly printed, scanned, or issued according to company procedures.
• Resolved customer inquiries, complaints, or changes with professionalism and efficiency.

Programming NC IV in Information Technology – St. Matthew of Blummintrit Institute of Technology (2013-01 – 2015-12)