Criz Angelo Tatad

Versatile and detail-oriented with a strong background in customer support. Proficient in managing and organizing data and optimizing workflow for enhanced productivity. A quick learner with excellent communication skills, I am dedicated to providing reliable virtual assistance to contribute to the success of clients and businesses. Ready to efficiently handle tasks and streamline processes, allowing you to focus on your core objectives.

Customer Service Representative Retail Account - Tech Mahindra

(2017-08 - 2017-12)

• Assisting customers with billing inquiries, payment processing, and resolving disputes in a professional and timely manner.
• Identifying and recommending upselling or cross selling opportunities based on customer needs and preferences.

Technical Service Representative (Tier 2) - Concentrix

(2018-09 - 2020-01)

• Diagnose and troubleshoot technical issues reported by customers promptly and efficiently.
• Offer exceptional customer service by guiding users through step-by-step solutions and ensuring a positive experience.

IT Executive Assistant Dexcom / Customer Service Associate - Accenture

(2021-03 - 2025-03)

• Helps with billing inquiries, disputes, and basic internet and cable troubleshooting Identify.
• opportunities for upselling or cross-selling additional products and features based on customer needs.

Retention Specialist & Collection Associate - Select Voice Com

(2025-08 - 2026-08)

• Finding ways to retain subscribers, ensuring that we offer features that meet their needs, and focusing on customer retention.
• Make outbound calls to follow up with customers about past due payments, and if they want to cancel, do everything possible to keep the customer.

Bachelor of Science - Hotel Restaurant Management - University of San Carlos (2014 - 2016)

High School Diploma - Matilda L. Bradford Christian School (2010 - 2014)