Cynelle Aguilon

Compassionate and dependable Customer Service Representative who enjoys helping people and creating positive experiences. Experienced as a Virtual Assistant, supporting clients with administrative tasks and basic graphic design while ensuring clear communication and timely completion of requests. Strong problem-solving skills with the ability to answer questions, resolve concerns, and make processes easier for customers.

A fast learner who is patient, detail-oriented, and easy to work with, committed to delivering excellent service and supporting both customers and team members.

Customer Service Representative at OPTUM (2025-09 – 2026-01)

• Advocated for members by proactively resolving complex benefit, pharmacy, and claims issues, ensuring a seamless and hassle-free experience.
• Coordinated directly with providers, pharmacies, and ancillary partners to resolve concerns in real time and ensure continuity of care.
• Took full ownership of member concerns through to resolution, providing timely follow-up and comprehensive support.
• Connected members with appropriate specialists and ensured enrollment in eligible programs based on individual needs.
• Responded compassionately to inquiries related to pharmacy/prescription benefits, eligibility, claims, terminology, and plan design.
• Resolved home delivery billing issues and managed correspondence requests efficiently and accurately.
• Educated members on maximizing plan benefits, prior authorization processes, and next best actions to optimize coverage and cost savings.
• Delivered high-quality service by combining product knowledge, empathy, and problem-solving to improve member satisfaction.

Virtual Assistant at CLIENT BASED (2023-01 – 2024-04)

• Designed branded materials including social media posts, presentations, and marketing flyers.
• Manage calendars and appointments, organizing schedules to prevent conflicts and ensure smooth operations.
• Manage social media accounts, and engaging with followers to boost brand visibility and interaction.
• Compile and submit daily reports, summarizing key activities and metrics to keep clients informed with concise updates.

Subtitlist at LINGUO GO LTD (2022-07 – 2023-06)

• Edit software-generated subtitles for short clips (YouTube and TikTok) by checking line formats, punctuation, capitalization, words spoken but improperly registered, and line spacing.

Bachelor of Science in Nursing in Nursing – Davao Doctors College, Inc. (2018-01 – 2019-12)

Science, Technology, Engineering, and Mathematics – Davao Doctors College, Inc. (2024-01 – 2025-12)