Cyril Griño

Facilitated efficient guest check-in and check-out processes Utilized multilingual skills (English, Filipino, Cebuano) to assist diverse guests, ensuring clear communication Addressed guest concerns and special requests in real time

Front Office Intern - Solea Mactan Resort

(2025-05 - 2025-06)

• Facilitated efficient guest check-in and check-out processes
• Utilized multilingual skills (English, Filipino, Cebuano) to assist diverse guests, ensuring clear communication
• Addressed guest concerns and special requests in real time
• Coordinated with housekeeping and maintenance to minimize guest wait times during peak arrivals
• Conducted resort briefings for check-in guests, providing clear directions to room locations and explaining key in-room features and resort amenities

Tourism Industry Skills Program (TISP) Intern - Department of Tourism – Central Visayas

(2025-12 - 2026-04)

• Assisted in the facilitation of the Filipino Brand of Service Excellence (FBSE)
• Managed the systematic issuance of DOT certificates by accurately labeling each one with its designated serial number to ensure proper tracking and record-keeping
• Handling the registration and attendance of various stakeholders during events
• Assisting the master trainers by managing presentation, timing sessions, and facilitating breakout group activities

Bachelor of Science - Tourism Management - Asian College of Technology (2022-08 - 2026-04)

Diploma - Humanities and Social Sciences (SHS Program) - Babag National High School (2020-08 - 2022-07)