Cyrine Agbon

Results-driven Quality Auditor and Customer Service professional with over five years of progressive experience across auditing, customer support, administration, and accounting. Skilled in evaluating compliance, conducting root cause analysis, and preparing executive-ready reports and dashboards. Demonstrated expertise in performance monitoring, coaching, and calibration to ensure consistent quality standards.

Strong background in customer relations, issue resolution, and CRM system proficiency, with proven ability to manage high-volume interactions while maintaining accuracy and service excellence. Experienced in administrative coordination, record management, and financial operations, contributing to organizational efficiency and reliability. Holds a Bachelor of Science in Business Administration (Marketing Management) and additional certification in Bread and Pastry NCII, combining analytical, operational, and interpersonal strengths to deliver measurable results and support business objectives.

Quality Auditor (2026-03 – 2026-10)

• Auditing & Reviewing: Evaluate calls, transactions, or deliverables against quality benchmarks.
• Performance Monitoring: Track compliance, accuracy, and adherence to procedures.
• Root Cause Analysis: Identify recurring issues and recommend corrective actions.
• Reporting: Prepare structured summaries, dashboards, and executive-ready insights.
• Calibration: Align QA standards across teams to ensure fairness and consistency.
• Coaching Support: Provide constructive feedback to agents, highlighting strengths and areas for improvement.

Customer Service Representative at Teleperformance Philippines (2025-01 – 2026-01)

• Resolved customer inquiries efficiently through various communication channels, enhancing customer satisfaction.
• Managed high-volume calls while maintaining quality service standards and adherence to policies.
• Documented customer interactions accurately in CRM systems for streamlined issue resolution and tracking.
• Collaborated with cross-functional teams to address complex customer issues and improve service delivery.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Participated in training programs to enhance product knowledge and customer service skills.
• Led quarterly customer service meetings to review performance and set goals for improvement.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Costumer Service Reoresentative at VXI Global Holdings (2024-11 – 2025-01)

• Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.
• Collaborated with team members to streamline processes, improving response times for customer queries.
• Trained new representatives on systems and procedures, fostering a knowledgeable support environment.
• Utilized CRM software to track interactions, ensuring accurate documentation of customer issues and resolutions.
• Analyzed feedback to identify trends, contributing to actionable improvements in service delivery.
• Implemented solutions for recurring issues, reducing escalation rates and increasing first-contact resolution.
• Monitored performance metrics, providing insights that informed management decisions and staff training needs.
• Led initiatives aimed at enhancing customer experience, resulting in improved operational efficiency within the team.

Administrative Assistant at Thompson Christian School (2023-06 – 2024-09)

• Managed scheduling and coordination of school events to ensure smooth operations.
• Maintained accurate student records using administrative software systems.
• Assisted in the preparation of educational materials for teachers and staff.
• Implemented filing system improvements, enhancing document retrieval efficiency.
• Communicated effectively with parents, faculty, and students regarding inquiries and concerns.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.

Accounting Assistant at Hydrock Wells, Incorporated. (2021-09 – 2023-05)

• Managed accounts payable operations, ensuring accurate and prompt invoice processing to support financial integrity.
• Collaborated in monthly financial reconciliation processes to ensure integrity and reliability of financial data.
• Managed data entry processes and monitored transactions through specialized accounting software.
• Conducted thorough reviews of employee hours and deductions to support timely and precise payroll execution.

Bachelor of Science in Business Administration Marketing Management – Santa Cruz Institute College of Marinduque (2018-03)

No Degree: Bread And Pastry NC11 – Technical Education And Skills Development Authority (2018-01)