Cyrus Steven Doce

I'm a Web Designer and Front-End Developer who builds websites using WordPress, HighLevel, ClickFunnels, HTML, and CSS. I enjoy blending creativity with technical skills to create websites and funnels that not only look great but run smoothly and feel easy to use. I'm detail-oriented, adaptable, and always looking for ways to improve.

Alongside this, I bring over seven years of experience as a Technical and Customer Support Specialist. I'm skilled in troubleshooting, systems analysis, and solving complex issues, and I'm known for staying organized, dependable, and calm under pressure. I enjoy working with teams and making sure users feel supported, understood, and confident using the tools they rely on.

Web Designer & Developer at Growbo (2025-09 – Present)

• Design and build websites using various page-building plugins and CMS platforms.
• Developed email templates across multiple email marketing tools.

Technical Support/Customer Service Specialist at Unknown (2020-12 – 2026-07)

• Delivered technical support and customer service by actively listening, addressing needs, and explaining product solutions clearly.
• Diagnosed and resolved issues with accuracy and empathy, ensuring customers felt supported and received effective solutions.

Technical Support and Customer Success Specialist at ClickFunnels (2018-06 – 2025-09)

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions about ClickFunnels features/products.
• Identified issues, analyzed information, and provided solutions to problems.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.

Web Designer & Developer at AutoGrow/Growbo (2020-12 – 2024-01)

• Designed websites, graphics, and branding materials for diverse clients.
• Built websites using various page-building plugins and CMS platforms.
• Developed email templates across multiple email marketing tools.

Campaign Media Manager at Cognizant Technology Solutions Philippines Inc. (2016-03 – 2018-08)

• Review and analyze the YouTube video ads to determine if they meet the company's requirements.
• Fill out the necessary information on videos related to trafficking.

Live Issue Support at Cognizant Technology Solutions Philippines Inc. (2015-11 – 2016-03)

• Provided excellent customer support by actively listening and resolving concerns.
• Troubleshot and resolved live issues with Google and YouTube ads on websites and landing pages.
• Collaborated with the Media Ad Campaign Manager to address and resolve ad-related issues.

BS in Information Technology – University of San Agustin Iloilo