Czarina Wallace

Experienced Operations Specialist with a strong background in operations management, administrative support, logistics coordination, customer service, and manpower handling. Skilled in client coordination, reporting, employee relations, and process management. Highly organized, adaptable, and capable of handling multiple responsibilities in fast-paced work environments.

Operations Specialist (OIC) - TOPSERVE SERVICE SOLUTIONS

(2024-07)

• Oversees daily operational activities and manpower coordination
• Handles employee concerns, attendance monitoring, and deployment
• Coordinates directly with clients regarding operational requirements
• Prepares reports and operational documentation
• Assists in onboarding and employee management processes

Operations Specialist - TURTLE EXPRESS (Cargo Pasabay)

(2023-04 - 2024-04)

• Managed shipment monitoring and operational concerns
• Coordinated deliveries and customer transactions
• Assisted in daily operational planning and scheduling
• Maintained accurate documentation and operational records

Parcel Tracker - RAE LOGISTICS

(2022-10 - 2023-03)

• Monitored parcel movement and delivery status updates
• Coordinated with operations teams and clients regarding shipments
• Prepared tracking reports and maintained data accuracy

Admin / Accounting Staff / Liaison Officer - MAGNA MAX GENERATOR SERVICES

(2018-01 - 2022-10)

• Managed administrative and accounting support tasks
• Processed billing, documentation, and office reports
• Coordinated with government agencies and external partners
• Maintained company records and filing systems

Encoder / Acceptance Staff - 2GO ECOM EXPRESS

(2016-08 - 2017-01)

• Encoded shipment details and customer information
• Assisted in parcel acceptance and documentation processing
• Ensured accuracy of records and reports

Part-time - Transfer of Titles Services

(2018-01)

• Assists in processing property-related documents such as Deed of Sale, Donation, and Extrajudicial Settlement
• Coordinates documentation requirements and client concerns

Junior Sales Consultant - FILINVEST LAND INC.

(2023-11)

• Assists clients with property inquiries and transactions
• Provides customer service and sales support
• Maintains client communication and follow-ups

Bachelor of Science in Computer Science (BSCS) - Computer Science - Universal College of Parañaque

High School Diploma - Parañaque National High School – Don Galo Annex

Elementary School Diploma - Parañaque Elementary School Unit II