Sales Development Representative (SDR) - Staff Domain
(2025-07)
- Conduct 100+ outbound calls daily, generating qualified leads and building pipeline
- Consistently book meetings with decision-makers for Account Executives
- Manage and track all activities using HubSpot CRM
- Identify client pain points and position tailored outsourcing solutions
- Contribute to monthly sales targets and pipeline growth
B2B Sales Advisor / Account Manager (Google Ads) - Concentrix
(2025-03 - 2025-08)
- Conduct 100+ outbound calls daily, generating qualified leads and building pipeline
- Advised business owners on digital marketing strategies using Google Ads
- Converted inbound and outbound leads into paying advertising clients
- Built and managed a portfolio of SMB accounts
- Helped clients increase online visibility, leads, and sales performance
Banking Customer Consultant (Voice) - ANZ Global Services & Operations
(2023-12 - 2025-03)
- Delivered first-call resolution across banking inquiries and concerns
- Handled high-volume calls while maintaining strong customer satisfaction scores (NPS)
- Promoted digital banking adoption, reducing call dependency
- Ensured compliance with financial regulations and risk policies
Technical Support & Sales Specialist - Asurion
(2022-07 - 2023-07)
- Diagnosed technical issues and recommended relevant solutions/products
- Achieved consistent sales targets through upselling and cross-selling
- Simplified complex technical concepts for customer understanding
- Delivered end-to-end customer support and follow-ups
Customer Service & Sales Specialist (SMB Telco) - iQor Philippines
(2021-12 - 2022-06)
- Managed small business accounts, handling billing and service concerns
- Resolved disputes and improved customer retention
- Generated additional revenue through plan upgrades and add-ons
Account Specialist (Billing & Sales) - VXI Global Holdings
(2019-07 - 2021-12)
- Supported customers across billing, technical, and account concerns
- Maintained accurate account records and service updates
- Delivered consistent customer satisfaction and retention
Customer Service Associate - Convergys / Concentrix
(2018-05 - 2019-05)
- Provided customer support across multiple accounts
- Handled product inquiries, disputes, and service concerns
- Delivered strong communication and problem-solving performance
Customer Service Associate - Sutherland Global Services
(2017-10 - 2018-05)
- Provided customer support across multiple accounts
- Handled product inquiries, disputes, and service concerns
- Delivered strong communication and problem-solving performance
- Coordinate with Retail Sales Representatives team to provide excellent customer service
- Conduct price and feature comparison to facilitate purchasing
