Daisyrie Reyes

IT professional with experience in providing comprehensive technical support, troubleshooting hardware and software issues, and ensuring optimal system performance. Skilled in network administration, user training and delivering effective solutions in high-pressure environments. Seeking to leverage my expertise to enhance operational efficiency and user satisfaction at your company.

IT Admin Assistant - Advanced Commercial Group Inc.

(2024-10)

• Provide first-line technical support for issues related to user access, accounts, and company devices.
• Troubleshoot issues across macOS, Windows and iOS environments.
• Assist users with Google workspace related requests (logins, permissions, email filtering, etc.)
• Employee Onboarding and Offboarding / Account Creation and Deactivation.
• Set-up SSO with Google as SAML Identity Provider.
• Maintained and secured Google Workspace environment, configuring mail routing, whitelisting, phishing protection, and access controls.
• Utilized Slack Workflow Builder to improve operational productivity.
• Updating and maintaining IT Dashboard / Automated Contact List / Slack Directory.
• Administered JAMF-based MDM for Apple devices, overseeing app deployment, device assignment, tracking, and policy enforcement.
• Monitor and troubleshoot computer systems and network issues.
• Respond to IT support tickets promptly, ensuring timely issue resolution.
• Accurately document support requests and resolutions.
• Contribute to internal documentation and knowledge bases.
• Oversee the company's IT resources (hardware and software), coordinating with vendors as needed.
• Conduct research and testing of new technologies to improve operational efficiency.
• Company Website Maintenance using Wordpress.
• Perform various administrative tasks as required.

IT Support Technician - Philippine Constructors Association Inc.

(2017-05 - 2024-03)

• Installation, configuration, and maintenance of Microsoft Office 365.
• Knowledgeable in hardware or technical subjects like assemble and disassemble computer parts.
• Troubleshooting and physical maintenance of a computer like check disk, disk cleanup, defragmentation or using antivirus application.
• Isolating Internet and network connection problems.
• Installation and configuring several operating systems including Windows and MAC OS X.
• Computer networking. Switching and routing protocol (IP Addressing and Subnet Mask).
• Installation of software application, drivers and other computer systems needed
• Network Cabling (Straight-through and Crossover Cabling).
• Knowledgeable in Set up Voice over IP Phone and CCTV Footages.
• Printer configuration over the network.
• Configuring, and managing VPN connections to ensure secure remote access and network connectivity.
• Knowledgeable in Trunk lines and Direct line in Telephone.
• Creating a website using HTML code, and Wordpress.
• Website Maintenance, Redesigning, Updating and Renewing Hosting and Domain annually.

Admin Digital Assistant - Philippine Constructors Association

(2020-06 - 2024-03)

• Assigned to convert the hard copy of the Membership forms of the Association into Digital format.
• Processed fillable form for the future applicants who want to join the Construction Association.
• Handling all the applications of contractors and suppliers to be part of the Construction Association. Assess on their requirements and compile it by folder using Google Drive.
• Make the Database for all the members of the Association thru Spreadsheet.
• Supported Additional function in administration, extracting the biometrics attendance of employees and enroll the new employee.
• Send an email reminder and text messages to the company for their membership Dues annually.
• Creating company materials, tarpaulin, social media ads, book layout, and videos using Adobe Photoshop, Adobe Illustrator, Canva, and Filmora.
• Knowledgeable in MS Office programs (Excel, Powerpoint, Word, Publisher, spreadsheet, etc)
• Updating company website, and redesigning.

BS - Information and Communication Technology - Rizal Technological University