Dan Mark Bumanglag

A dedicated and experienced Customer Service Representative and Virtual Assistant, eager to leverage years of expertise to deliver greater value and take on new challenges. Detail-oriented professional with over 9 years of experience in administrative and financial support roles. Seeking to leverage a strong background in BS Industrial Engineering and practical experience in invoicing, financial reporting, and CRM management to contribute to an accounting firm.

Proven track record of managing complex documentation and coordinating with international clients in the solar, healthcare, and finance sectors.

Executive Administrative Assistant at Winki Solar Pty Ltd (2022-04 – Present)

Works as an administrative assistant for a Solar PV installer located in Australia

• Financial Oversight and generate monthly financial reports, and process Purchase Orders to ensure operational accuracy
• Appointed to lead a team of Virtual Assistants (VAs) based in the Philippines, providing oversight and coordination across various operational and administrative functions
• Key responsibilities included supervising project timelines and deliverables, preparing and managing all necessary documentation for solar application filings, maintaining executive calendars, and generating monthly financial reports
• Managed Customer Relationship Management (CRM) systems, processed Purchase Orders, and created preliminary solar design layouts tailored to customer specifications
• Actively organized and facilitated internal meetings aimed at improving workflows, enhancing team collaboration, and optimizing company processes

Virtual Administrative Assistant at Sounds For Seniors (2019-12 – 2023-05)

Served as an Administrative Assistant for a hearing aid provider based in the United States, supporting day-to-day office operations and delivering high-quality customer service

• I was assigned to do Data Entry, Email management, Navigating CRM, Calendar Management, invoicing, and other administrative work
• Managed daily invoicing and insurance claim processing for a U.S.-based healthcare provider
• Responsibilities included scheduling patient appointments, managing medical records, coordinating with audiologists, processing insurance claims, handling inbound and outbound communications, and maintaining organized filing systems
• Played a key role in ensuring smooth clinic operations and a positive patient experience, particularly for elderly clients

LinkedIn Prospecting Specialist at Founders Healthcare Management (2020-11 – 2022-03)

Worked as a part-time administrative assistant for a Dental Marketing company located in the United States, where I was assigned to be a Prospecting Specialist

• Generated potential Leads for our Dental clients using the LinkedIn platform, sent initial connection requests, and followed up emails

Virtual Administrative Assistant at Pro Sulum (2020-01 – 2021-05)

Worked as a part-time administrative assistant for a BPO company located in the United States

• Transcribed Podcasts and converted them to word documents, and also did some Process Documents for process videos assigned to me

Healthcare Representative at Optum Global Solutions (2018-10 – 2019-10)

Worked with one of the largest healthcare insurance providers in the United States as a Customer Service Representative, handling high-volume inbound calls from Medicare members regarding their Prescription Drug Coverage (Part D)

• Responsibilities include assisting members with plan benefits, enrollment inquiries, coverage determinations, claim status updates, and resolving issues related to pharmacy networks and medication authorizations
• Ensured adherence to HIPAA guidelines while delivering accurate, compassionate, and efficient support to a senior member population

Collections Representative at Credit One bank (2016-07 – 2018-01)

Served as a Collections Representative responsible for managing outbound calls to U.S.-based credit card account holders with delinquent balances

• Negotiated payment arrangements and educated customers on repayment options for delinquent credit card accounts
• Duties included negotiating payment arrangements, educating customers on available repayment options, updating account information, and ensuring compliance with federal debt collection regulations
• Demonstrated strong communication, problem-solving, and customer service skills in a fast-paced, target-driven environment

Bachelor of Science in Industrial Engineering – Lyceum of the Philippines-Cavite (2016)