Learning Architect Specialist - Global Operations at Concentrix (2025-11 – Present)
Designing and implementing comprehensive learning programs and strategies.
- Collaborating with stakeholders to analyze business goals, identify skill gaps, and define learning objectives
- Designing end-to-end, blended learning pathways that combine digital learning, coaching, and on-the-job training
- Creating frameworks that curate, package, and organize content to ensure consistency and relevance across the organization
- Selecting and managing learning tools (LMS, KMS, LSP) and leveraging AI-enabled approaches for personalized learning
- Establishing baselines for engagement and learning outcomes, using data to report on ROI to business leaders
Subject Matter Expert - Legal Compliance Operations at Concentrix (2025-06 – 2025-11)
Providing expertise in legal compliance operations and resolving escalated issues.
- Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues
- Answer questions independent of decision-support tools; including handling escalated calls from other customer service advisor
- Solve problems or offer solutions that are generally unstructured and require extensive clarification
- Maintain in-depth knowledge of client products and/or services
- Participate in activities designed to improve customer satisfaction and business performance
Content Moderator - Legal Compliance Operations at Concentrix (2024-03 – 2025-06)
Reviewing and monitoring user-generated content for compliance with community guidelines and policies.
- Responsible for reviewing and monitoring user-generated content to ensure it complies with community guidelines, policies, and standards
- Evaluate text, images, and other media content to identify and remove harmful, inappropriate, or offensive content
- Addressing user violations and escalating complex cases when necessary
Sales Associate at Nami-Mart Convenience Store (2023-02 – 2024-12)
Providing customer service and managing store operations.
- Managed financial transactions and processed payments
- Preparing merchandise and designing displays
- Maintaining a clean and tidy space
- Assisting with inventory
- Handling refunds and returns
- Handling customer complaints
- Processing newly received shipments
- Alerting management of potential security issues
Cashier at Nami-Mart Convenience Store (2022-11 – 2023-02)
Processing transactions and managing payment operations.
- Operating cash registers, scanners, and point-of-sale (POS) systems
- Accepting various payment methods (cash, credit cards, checks, gift cards)
- Calculating totals, including taxes and discounts
- Issuing receipts and change accurately
