Danielle Cruz

Completed a six-month intensive clinical internship at a tertiary government hospital across all major laboratory sections Performed Manual, Automated and Semi-automated diagnostic procedures in specialized areas including Molecular Biology (PCR-GeneXpert System), Histopathology, Drug testing area, and Blood Banking Executed routine and advanced testing in Clinical Chemistry, Hematology, Microbiology, and Serology

Medical Laboratory Scientist / Medical Technologist - Intern - East Avenue Medical Center - East Ave, Diliman, Quezon City, 1100 Metro Manila

(2024-10 - 2025-04)

• Completed a six-month intensive clinical internship at a tertiary government hospital across all major laboratory sections
• Performed Manual, Automated and Semi-automated diagnostic procedures in specialized areas including Molecular Biology (PCR-GeneXpert System), Histopathology, Drug testing area, and Blood Banking
• Executed routine and advanced testing in Clinical Chemistry, Hematology, Microbiology, and Serology
• Managed pre-analytical, analytical and post-analytical workflows including, but not limited to; phlebotomy, specimen processing, and laboratory information system data entry
• Maintained rigorous Quality Control and Quality Assurance standards to ensure the accuracy of diagnostic results
• Demonstrated proficiency in manual and automated laboratory methodologies while adhering to strict biosafety protocols

Medical Laboratory Scientist / Medical Technologist - Intern - Mary Johnston Hospital - 1221 J. Nolasco, Tondo, Manila, 1012 Metro Manila

(2023-08 - 2024-02)

• Completed 1,786 hours of intensive clinical training for 6 months at a tertiary-level hospital across all core and specialized laboratory departments
• Performed diagnostic analysis in Clinical Chemistry, Hematology, Microbiology, and Blood Banking with high precision
• Gained hands-on experience in Histopathology, Immunology, and Parasitology procedures and specimen processing
• Demonstrated proficiency in phlebotomy and pre-analytical sample management for diverse patient cases
• Developed foundational skills in laboratory management and the operation of automated diagnostic instruments
• Applied strict Quality Control (QC) protocols and biosafety standards to ensure laboratory accuracy and safety

Customer Service Representative - VXI Global Solutions - Panorama Techno Center, Project 7, Quezon City

(2022-11 - 2023-01)

• Customer Service Representative | VXI Global Solutions, LLC
• Technical Problem Solving: Delivered comprehensive technical support for AT&T services, utilizing a suite of 5 diagnostic software tools to identify and resolve network, hardware, and account-related issues
• Sales Integration: Successfully transitioned technical support interactions into sales opportunities, hitting performance targets by recommending tailored product solutions and service upgrades to existing customers
• Operational Efficiency: Managed high-pressure call flows in a fast-paced environment, maintaining excellent Average Handle Time (AHT) and First-Call Resolution (FCR) metrics
• Systems Management: Demonstrated high digital literacy by simultaneously operating multiple internal databases and troubleshooting interfaces to ensure accurate data entry and real-time problem tracking
• Customer Retention: Enhanced brand loyalty by providing empathetic, solution-oriented service, effectively de-escalating frustrated callers through clear communication and technical expertise

Data Map Quality Analyst - Freelance Contractor - Lionbridge (acquired by TELUS International AI) - Waltham, Massachusetts, United States

(2021-07 - 2022-11)

Served as a Data Map Quality Analyst for Lionbridge (a TELUS International AI company), specializing in the optimization of geographic and mapping data. Responsible for auditing and verifying complex datasets to improve the accuracy of AI-driven navigation and localization services. Applied rigorous quality assurance standards and deep-dive research to ensure data integrity, contributing to the development of high-performing machine learning models in a self-directed, freelance capacity.

Bachelor of Science - Medical Laboratory Science - Capitol Medical Center Colleges, Inc. (2025)