Customer Support Specialist | Virtual Assistant
Send a job offer directly to this candidate
With almost three years of experience in chat support, I have developed strong communication, problem-solving, and multitasking skills. I enjoy helping customers find solutions and creating positive experiences through clear and professional support. I am reliable, detail-oriented, and comfortable working in fast-paced environments. I am looking for a remote position where I can apply my experience, learn new skills, and grow within a supportive team.
ResultsCX | 2023 – 2026
Assisted customers through live chat by addressing inquiries, resolving issues, and providing accurate information.
Maintained high customer satisfaction scores by delivering professional and timely support.
Managed multiple chat conversations simultaneously while meeting response time and quality targets.
Processed customer requests, including orders, refunds, account updates, and service-related concerns.
Provided basic technical troubleshooting and guided customers through solutions.
Consistently met key performance metrics, including Average Handle Time (AHT), Customer Satisfaction (CSAT), and Resolution Rate.
Documented customer interactions accurately and updated records as needed.
Luxury Presence | 2021 – 2022
Responded to customer inquiries through live chat and provided prompt assistance.
Helped resolve customer concerns while maintaining a positive customer experience.
Assisted with account-related requests and general troubleshooting.
Handled multiple customer interactions efficiently in a fast-paced environment.
Maintained accurate records of customer conversations and follow-up actions.
Bachelor of Science in Culinary Arts and Kitchen Operations
Lyceum of the Philippines University Batangas
2021 – 2025
