Lead Generation (Data Mining) at AU Client (2023-02 – 2026-04)
Deployed PH - Lead generation and data mining specialist managing large-scale database operations
- Typing Speed - 70-80wpm
- Software - Microsoft Excel (Pivot Tables, VLOOKUPs), Google Sheets, and specific CRMs like Netsuite and Zoho
- Data Processes - Include terms like Data Validation, Record Reconciliation, Data Auditing, and Document Indexing
- Researched and verified 200+ daily lead entries, reducing database bounce rates by 25% through proactive data cleaning
- Indexed and organized over 5,000+ data leads in Excel (Outlook Drive), every 6 months for data cleanup and sorting according to date
Digital Marketing Assistant at L.I.T.S (2022-06 – 2022-12)
On-site digital marketing support for content calendar management, asset creation, and community engagement
- Scheduled and Managed a consistent content calendar for Facebook and LinkedIn using native scheduling tools, ensuring 100% on-time delivery of daily posts
- Curated and Formatted digital assets (images/videos) and captions for Instagram and Facebook, strictly adhering to brand guidelines and technical specifications
- Monitored community engagement by filtering frequently asked questions (FAQs) and escalating complex inquiries to the appropriate departments for resolution
- Compiled weekly performance data by extracting metrics from platform analytics into simplified Excel dashboards for management review
- Maintained an organized digital library of creative assets using Canva and Adobe Suite to streamline the content retrieval process
- Managed end-to-end email coordination for certification classes, sending personalized schedules and follow-ups to 100+ clients weekly via Gmail/Outlook
Customer Service Representative (US Account) at Concentrix (2021-09 – 2022-07)
Remote customer service representative handling inbound and outbound inquiries for US-based insurance account
- Handled inbound and outbound customer inquiries using Avaya one-X Agent
- Assisted customers with insurance-related concerns and payment processing
- Delivered high-quality customer service and resolved issues efficiently
- Maintained accurate documentation of customer interactions
