Daphne Sancha

Motivated and detail-oriented Bachelor of Science in Information Technology graduate with internship experience in IT Asset Management and technical support within a BPO environment. Seeking an opportunity to join a dynamic BPO company where I can apply my technical knowledge, communication skills, and customer service experience to provide excellent support while continuously learning and growing in my career.

IT Asset Management & Operations (Intern) at Concentrix – IT Depot (2026-02 – 2026-05)

• Logistics & Deployment Coordination: Managed asset distribution for on-site and Work-at-Home (WAH) employees, coordinating site-to-site transfers to meet production needs.
• Inventory Integrity & Auditing: Maintained the Master Logbook and Asset Management System (AMS) by performing serial number scans and check-in/check-out procedures for hardware.
• Asset Retrieval & Clearance: Processed walk-in and delivery-based employee offboarding by physically verifying returned assets against pull-out forms.
• Quality Control & Procurement Support: Validated Purchase Orders (PO) upon delivery, performing quantity and serial number audits to prevent inventory loss.
• Data Analytics: Leveraged advanced Excel functions, including Pivot Tables, VLOOKUP and XLOOKUP, to manage retrieval records and audit inventory data.
• Front-Desk Technical Support: Served as the primary technical point of contact for agents and transport drivers, providing hardware assistance and troubleshooting.

Bachelor of Science in Information Technology – World Citi Colleges – Quezon City (2022-08 – 2026-07)