Dara Misa

Focused on delivering outstanding customer service and support to enhance satisfaction levels. Capable of exploring innovative solutions to resolve customer challenges effectively.

CUSTOMER SERVICE REPRESENTATIVE at FOUNDEVER ASIA, INC. (2024-01 – Present)

• Developed strong product knowledge to provide informed recommendations based on individual customer banking needs.
• Assisted customers in navigating online banking website and troubleshooting concerns, improving overall user experience.

CASHIER at SILICONVALLEYCOMPUTERGROUPPHILS.INC. (2018-01 – 2024-12)

• Operated POS system to manage order entries, facilitate payment transactions, and generate receipts.
• Optimized inventory levels, effectively reducing stock shortages and minimizing wastage.
• Supported customers in returns, refund requests, and transaction disputes.

BACHELOR OF SCIENCE in INFORMATION TECHNOLOGY – STI COLLEGE CALOOCAN (2013-01 – 2017-12)

SECONDARY EDUCATION – ST. JOSEPH HIGH SCHOOL (2009-01 – 2013-12)