Darrel Libardo

With my years record in telecommunications, I combine rational analysis with creative problem-solving to streamline technical operations. I am highly adaptable and proficient in multitasking. If you were to hire me, I will ensure that every company challenge is met with a precise, effective solution that supports your business goals.

Transaction Processing / Data Management / Client Interaction at IBM PHILIPPINES (2025-07 – 2025-11)

• Transaction Processing: I Managed to execute daily tasks based on Standard Operating Procedures.
• Data Management: Navigated ERP systems (like SAP or Oracle) and internal computerized data entry tools.
• Client Interaction: I succeeded to communicate with global clients or third-party vendors to resolve their Concenrs related to American General

Advanced Troubleshooting / Technical Support at TELETECH PHILIPPINES (2023-01 – 2024-07)

• Advanced Troubleshooting: I am not just resetting passwords. I used to diagnosed 5G connectivity issues, eSIM activation failures, and "head-to-head" network tests between the device and the tower.
• The "Billing Tech" Blend: Our customers might call because their phone isn't working (Tech), but the root cause is a suspended account due to a missed payment (Billing/Service). And I always fix the phone and handle the payment in one go.
• The Sales Pressure: This is a key "mixed" element. Even as a Tech Support, I often measured on my ability to identify "needs-based" sales like suggesting a device upgrade if a customer's phone is too old for the current network.

Order Management / Benefits & Eligibility / Pharmacist/Doctor Liaison at OPTUM GLOBAL SOLUTIONS (2021-09 – 2022-12)

• Order Management: Tracking home delivery prescriptions. My job revolves around on resolving issues like delayed shipments, lost packages, or medications damaged during transit.
• Benefits & Eligibility: Part of my daily task was to explain to our patients/members what their insurance covers. This includes discussing copays, deductibles, and why a specific drug might not be covered.
• Pharmacist/Doctor Liaison: I was coordinating with doctor's offices for "Prior Authorizations" (when an insurance company needs more info before paying for a drug) or clarifying prescription details with pharmacists.

Technical Support for Google Nest Devices at GOOGLE COMPANY (2019-09 – 2020-01)

• Google Nest Devices: I Supported our clients before with their Smart Smoke Alarms and Nest Thermostats Helping them with instructions while on the phone on how to install the APP (Google home or Nest) so they can easily navigate their devices even outside the house.
• Troubleshooting: I also help my clients here where in comes to troubleshooting their thermostats connecting it to the heating system and Airconditioner.

Technical Support Under AT&T Telco at CONCENTRIX - Advanced Technical Support Tier III (2021-03 – 2021-07)

App Troubleshooting / Technical Support at INSPIRO (2019-09 – 2020-01)

• App Troubleshooting: I am Proficient in Resolving "frozen" screens, infinite loading loops, and login errors (Error Codes were my best friends here).
• Device Matrix: Familiarized how the Sling app behaves on dozens of different platforms and Devices Roku, Amazon Fire Stick, Apple TV, Smart TVs (Samsung/LG), and Xbox.
• ISP Factor: Calls will actually be about the customer's slow internet. Instructed them on how to do speed tests and power-cycle their routers while on the phone.
• Account & Billing: Handled Subscription changes, "Free Trial" disputes, and credit card updates.

Technical Support Under Comcast Telco at Alorica (2018-05 – 2018-08)

Bachelor of Science in Computer Science – UNIVERSITY OF MANILA (2015-06 – 2015-09)

– SAN JOSE DEL MONTE NATIONAL HIGH SCHOOL (2010 – 2012)

– MUZON HARMONY HILLS HIGH SCHOOL (2012 – 2014)

– KAPITBAHAYAN ELEMENTARY SCHOOL (2004 – 2010)