David Sebastian

Enthusiastic and dedicated professional with over three years of experience in logistics and quality management. Experienced in coordinating operations, leading and training teams, overseeing shipping and receiving activities, and maintaining high quality standards. Skilled in supply chain management, performance evaluation, detailed reporting, customer service, and the development of action plans to improve individual and team performance.

Proactive and committed to continuous learning, teamwork, and process improvement through effective collaboration with clients, carriers, and vendors.

Account Team Lead - Lean Solutions Group

(2023-04)

• Training: Train associates in distribution operations, including standard operating procedures for shipping, receiving, and quality control.
• Shipping/Receiving: Oversee inbound and outbound shipment logistics, ensuring accuracy and efficiency in freight handling and documentation.
• Customer Service: Maintain professionalism in all communications, manage client interactions, and prepare detailed reports for management.
• Quality Control: Monitor and enforce quality standards, identify discrepancies, and ensure compliance with standard operating procedures.
• Team Management: Lead team activities, manage schedules, and oversee productivity and product quality management.

Account Coordinator - Lean Solutions Group

(2022-07 - 2023-03)

• Coordinated and supervised all logistics operations, ensuring shipments were handled efficiently and met client requirements.
• Managed supply chain activities, including route planning, load assignment, and shipment tracking to ensure on-time delivery.
• Collaborated with vendors, carriers, and clients to resolve operational issues and continuously improve logistics processes.
• Maintained accurate and up-to-date records of all logistics transactions, using logistics management systems to maximize efficiency.
• Implemented strategies to minimize costs and improve efficiency across all logistics operations.

Quality Assurance Analyst - Teleperformance

(2019-03 - 2020-07)

• Conducted call audits based on the campaign's established metrics, evaluating various assigned teams. Developed and implemented corrective action plans specifically designed to help underperforming teams improve their performance standards.
• Prepared and presented weekly performance reports to supervisors and direct management, ensuring effective communication of progress and areas for improvement. Maintained the highest level of quality in all evaluations, applying consistent and objective standards across all audits.
• Designed detailed action plans to address recurring behaviors that negatively affected campaign metrics and customer service quality.
• Evaluated agents' performance upon completion of their training, determining their readiness to advance to operational roles and ensuring they were adequately prepared to meet service requirements.

Modern Languages / International Finance and Operations Management - EAN (2022 - 2026)