Degelyn Paas

Results-driven Order Management and Billing professional with 8+ years of experience in Order-to-Cash (O2C), invoicing, and Accounts Receivable operations within fast-paced, cloud-based environments.

Proven expertise in resolving complex billing disputes, validating contracts and purchase orders, and ensuring invoice accuracy to support timely revenue recognition and cash flow. Strong cross-functional collaborator, partnering with Sales, Finance, Legal, Deal Desk, and Collections to address pricing discrepancies, contract issues, and operational challenges.

Data-driven problem solver with advanced Excel and ERP/CRM tools (Salesforce, Workday, NetSuite, Tableau, RevPro), focused on process improvement, SOX compliance, and enhancing operational efficiency.

Order Management & Assurance Analyst at Genesys (2020-10 – 2025-12)

• Supported Accounts Receivable (AR) operations by resolving complex invoice disputes, billing inquiries, credit issues, and cancellations with accuracy and timeliness.
• Managed end-to-end cloud subscription quoting, purchase order (PO) validation, and order processing, ensuring compliance, accuracy, and timely revenue booking.
• Partnered cross-functionally with Sales, Deal Desk, Revenue, Legal, and Collections to resolve pricing discrepancies, contract exceptions, and deal structuring issues.
• Monitored multi-year contract renewals and proactively notified Sales teams to update and act on pending renewals.
• Served as a primary point of contact for billing and dispute inquiries, providing real-time guidance to Sales, Revenue Accounting, Legal, Collections, and Customer Success teams.
• Reviewed and validated complex invoices and purchase orders (POs) prior to customer delivery to ensure accuracy and smooth payment processing.
• Verified contract terms, purchase orders (POs), and billing details in collaboration with Finance, Legal, and Sales teams.
• Maintained accuracy of billing records, customer accounts, and PO documentation across systems.
• Performed reconciliations using Excel, including template creation, pivot tables, and VLOOKUP for data analysis.
• Conducted 2-way matching to ensure alignment between invoices, purchase orders, and supporting documentation.
• Analyzed operational data using Salesforce, Workday, Tableau, and RevPro to identify trends, gaps, and process improvement opportunities.
• Contributed to process improvements and system enhancements to reduce dispute volume, improve invoice quality, and accelerate payment cycles.
• Utilized NetSuite, Workday, and Salesforce to support billing, reporting, and operational workflows.

Invoicing Analyst / Internal Quality Assurance at Syntel (2017-09 – 2020-04)

• Processed high-volume invoicing and credit transactions, ensuring accuracy and compliance with SOPs and SOX controls.
• Managed invoice corrections, amendments, and dispute prevention activities to support timely and accurate customer payments.
• Conducted second-level quality reviews to minimize billing errors, rework, and customer disputes.
• Served as escalation point for complex billing inquiries and dispute resolution.
• Analyzed billing error trends and recommended process improvements to enhance accuracy and operational efficiency.
• Performed account reconciliations using Excel, including template creation and use of pivot tables and VLOOKUP for data analysis.
• Executed 2-way matching to validate invoice accuracy against supporting documentation.
• Supported Accounts Receivable (AR) functions, contributing to accurate billing and improved cash flow.

Data Entry Analyst at Accenture (2015-02 – 2017-03)

• Collaborated with Accounts Payable (AP) team to process invoices and related documents in SAP, ensuring accuracy and completeness.
• Validated invoices against contract terms, purchase orders, and SOPs prior to posting.
• Resolved account setup discrepancies to support timely payments and accurate reconciliation.
• Managed shared mailboxes, prioritizing and resolving escalations requiring urgent attention.

Bachelor of Science in Computer Science – Northeastern Mindanao Colleges