Denessa Cael

To get an opportunity where I can make the best of my potential and contribute to the organization's growth in the near future.

Customer Service Representative at Eastwest Banking Corporation (2014-01 – 2017-12)

• Perform various bank transactions like accepting bank deposits, withdrawals, loan payments and cash checks.
• Actively work towards maintaining customer relations and satisfaction.
• Actively watch out for fraudulent practices and manage any risks that may arise.
• Ensure regulations and policies are upheld.
• Cross-sell other products and services.
• Deal with calls and emails inquiries of clients.

Sales Associate at Eastwest Banking Corporation (2014-01 – 2017-12)

• Check the customer's requirements and suggest products and services which can help them.
• Aid customers to finding relevant and required information.
• Market alternate channels and make sales referrals.
• Address customer queries and solve their problems.
• Deal with calls, emails and face-to-face inquiries.

Bachelor of Science in Business Administration, major in Financial Management – NOTRE DAME OF MARBEL UNIVERSITY (2010-01 – 2014-12)