Denise Joy Penollar

Detail-oriented HR Shared Services professional with 4 years of experience supporting HR operations through payroll processing, employee data management, HRIS administration, employee transactions, separation processing, and employee support. Experienced in maintaining accurate employee records in SAP HR, processing high-volume transactions, preparing employment-related documents, and coordinating with stakeholders to ensure timely and accurate HR services. Strong attention to detail, data accuracy, confidentiality, and process compliance.

Payroll Services Associate at MANILA ELECTRIC COMPANY (MERALCO) (2023-04 – Present)

• Maintain and update employee records and HR transactions in SAP HR, ensuring accurate and timely system updates in accordance with established processes and requirements.
• Process payroll-related and employee transactions for 400+ project-hired and fixed-term employees, maintaining an accuracy rate of over 99%.
• Manage employee separation and offboarding transactions, including clearance monitoring, final pay processing, documentation, and coordination with Finance and other stakeholders.
• Review and maintain employee information and supporting documents to ensure completeness, accuracy, and consistency of HR records.
• Prepare employment-related documents, including Certificates of Employment, payslips, and bank endorsement letters, based on employee requests and established procedures.
• Respond to employee HR and payroll inquiries through email, phone, and in-person channels, providing timely and accurate support.
• Handle confidential employee information and records in accordance with company policies and established controls.

Payroll Services Front Desk Clerk at MANILA ELECTRIC COMPANY (MERALCO) (2022-09 – 2023-03)

• Processed payroll transactions for 2,000+ rank-and-file and supervisory retired employees, maintaining an accuracy rate of over 99%.
• Monitored employee clearance status and coordinated follow-ups with relevant stakeholders to support timely completion of separation requirements.
• Assisted employees with payroll and HR-related concerns through email, phone, and in-person interactions.
• Maintained accurate transaction records and followed established HR and payroll procedures when handling employee information.

Bachelor of Science in Business Administration, Major in Human Resource Development Management – Rizal Technological University (2022)