HUMAN RESOURCE BUSINESS PARTNER - dnata Travel Group, Inc. - Clark Freeport and Special Economic Zone, Pampanga
(2025-02 - 2026-04)
- Managed full-cycle employee relations cases for 700+ employees including NTE and NOD issuance, administrative hearings, and disciplinary decisions ensuring 100% Labor Code compliance.
- Led 2 employee relations specialists and 1 compensation and benefits specialist, resolved 100% payroll disputes in ≤7 days, ensured Labor Code adherence, and prevented all risk escalations.
- Partnered with 8 Line-of-Business leaders biweekly to align HR strategy with operational priorities and resolve workforce issues.
- Conducted thorough investigations into employee misconduct and compliance issues, ensuring adherence to legal and labor standards and minimizing risk of litigation.
- Executed stay interview program and HR touchpoints reaching 200+ employees across levels, gathering actionable feedback to improve retention strategies.
- Collaborated with HR leadership to implement policies aligned with the Code of Business Conduct and labor regulations.
- Coached and advised conflicting parties and employees on minor and major issues and stood as their trusted advisor to resolve conflicts without any need of escalation.
- Adjudicated 50+ employee relations cases (misconduct, performance, attendance) through full due process, including NTEs, 50+ administrative hearings, and decision notices, with 100% procedural compliance, zero labor tribunal appeals, and minimized wrongful termination risk.
HUMAN RESOURCE MANAGER - Golden West Colleges, Inc. - Alaminos City, Pangasinan
(2023-01 - 2025-02)
- Authored the mission, vision, and the core values (BOD-approved), and launched awareness campaign (5 townhalls, onboardings) achieving 99% employee alignment for 80+ faculty/staff.
- Developed comprehensive HR policy manuals and specialized guidelines (workload, relationships, studies assistance) compliant with CHED/Labor Code, eliminating 60% policy gaps.
- Managed full employee lifecycle, designed performance system boosting evaluation completion by 85%, and reviewed 80+ contracts with zero disputes.
- Ensured 100% DOLE/CHED audit compliance (zero findings), conducted 40+ discipline investigations, and upheld ethical standards without major violations.
PARALEGAL (SUPERVISORY) - MERALCO - Ortigas, Pasig City, Metro Manila
(2013-10 - 2021-04)
- Prepared and organized case files (pleadings, exhibits, evidence) from initiation to full-blown trial, achieving accuracy and 95% on-time deadlines.
- Conducted due diligence on cases (energy theft, contract violations, billing disputes), uncovering evidence for favorable outcomes.
- Coordinated filings and appearances in courts/quasi-judicial bodies (NLRC, ERC, RTC, MeTC), ensuring timely submissions and attendance.
- Interviewed witnesses/complainants/clients, securing sworn statements/evidence that bolstered theft/fraud prosecutions.
- Delivered legal risk assessments and strategy recommendations on assigned cases, influencing management decisions that avoided potential adverse judgment.
CUSTOMER SERVICE REPRESENTATIVE - MERALCO - Ortigas, Pasig City, Metro Manila
(2003-09 - 2013-10)
- Handled average of 300+ monthly service applications (new connections, billing disputes, transfers, upgrades) as individual contributor, delivering 97% first-pass accuracy and 15-day TAT, negotiated payment plans recovering ₱2M+ annually in high-value arrears.
- Maintained 95% data accuracy across 10,000+ customer accounts in the CMS mainframe for billing integrity and regulatory compliance.
