Dennis Viluan

• Implementing best practices in operational processes
• Conducting regular audits to ensure operational effectiveness
• Driving change initiatives and fostering innovation within the organization
• Engaging in customer service strategies to enhance client satisfaction
• Monitoring and preparing policies and procedures
• Creating presentations for executive-level meetings
• Following up on project status and collecting data
• Building key performance indicators (KPIs)
• Collecting survey results, preparing analyses, and developing action plans
• Providing support to HR operations and administrative tasks
• International Recruitment, Preparing Recruitment Documents, Coordinator for Staff Housing & Facilities, Coordinator for Foreign Recruitment Agencies, Preparing Employees File, Coordinator for Travel Agency for flight booking
• Operation Management, Preparing the P&L, Marketing, Event Creation and Planning, Event Management, Client Servicing/ Customer Service, Market Analysis, Proposal Presentation, Supplier Coordination
• Results Oriented, Highly Analytical, Effectual Leader, Innovative, Creative, Passionate and Loyal.
• Excellent administration and organizational skills. Customer centric. Quick learner. Responsible Team Player. Outstanding presentation and communication skills. Highly proficient in MS Windows
• Saudi Arabia: Manage the successful opening and setting of Shakeaway, Café Céramique, Mocha Café, Starbucks Coffee and Burger King.

Saudi Arabia : Conducting interviews and hiring for candidates’ employees.

• Café Ceramique Exceeded Events Sales by 5% in 2007, 10% in 2009, 15% in 2010

and 10% in 2011

• Burger King -One of top Mystery Shopper

HR Recruitment & Development Specialist at Medical Care Alliance (2025-01 – 2025-03)

HR Officer at Al Rugaib Holding Company (2016-07 – 2024-10)

Multi-Unit Manager (Shakeaway) "The largest milkshakes in the world" at Food & Entertainment Co. Ltd., Subsidiaries of Al Rugaib Holding Company (2013-05 – 2016-06)

Area Manager - Café Ceramique at Food & Entertainment Co. Ltd., Subsidiaries of Al Rugaib Holding Company (2006-10 – 2013-04)

Area Manager at Mocha International (Mocha Café) (2003-05 – 2006-09)

Assistant Manager at Al Shaya Trading Agencies Est. (Starbucks Coffee) (2001-08 – 2002-09)

Restaurant Manager at Olayan Food Services Company (Burger King) (1994-03 – 2001-03)

Service Crew at F & B International Inc. (A & W Family Restaurant) (1990-03 – 1992-01)

BS in NUTRITION AND DIETETICS – Quezon City Medical Center and Colleges (1998-06 – 1992-03)